Imagerunner Advance Drivers Unacceptably Buggy

[c2230]

Hi all.

The imagerunner advance series have a major driver flaw regarding page orientation and custom page size file handling through the bypass tray. If the paper size is set to anything but the native sizes, the paper feeds through but the orientation of the printout is wrong. The bypass only wants the paper to be fed through the short side even if the paper size is within allowance. You can print letter size through the bypass via long side no problem, but an 8.75x11.5" document with the matching paper size fed long side in the bypass will printout as if the paper was fed through the short side. The machine only prints the correct orientation when using standard paper sizes.

This sucks especially for printing non-standard envelopes. I don't want to feed them through the short side because the flap creases and sometimes causes jams. The custom paper size is fed through the bypass okay but the printout orientation is incorrect. I've tried on three different programs, changed the orientation in the software, and the printouts are always the same direction regardless. I even deselected the short feed option in printer preferences - form to tray assignment - and that doesn't work either. If the paper size is within allowance, the bypass should print the custom size properly via long side.

Canon really has to cleanup their driver functionality. It is an extreme waste of time to muddle through every possible setting only to find that the drivers are buggy. Why have the long / short side feed option when it can't be utilized correctly? This is unacceptable for a professional business machine.

Anyone else have this problem?

Also, is there a way to "mod" the driver using some software to correct the issue? Thank you.

[teckat]

Re: Imagerunner Advance Drivers Unacceptably Buggy

Hi all.

The imagerunner advance series have a major driver flaw regarding page orientation and custom page size file handling through the bypass tray. If the paper size is set to anything but the native sizes, the paper feeds through but the orientation of the printout is wrong. The bypass only wants the paper to be fed through the short side even if the paper size is within allowance. You can print letter size through the bypass via long side no problem, but an 8.75x11.5" document with the matching paper size fed long side in the bypass will printout as if the paper was fed through the short side. The machine only prints the correct orientation when using standard paper sizes.

This sucks especially for printing non-standard envelopes. I don't want to feed them through the short side because the flap creases and sometimes causes jams. The custom paper size is fed through the bypass okay but the printout orientation is incorrect. I've tried on three different programs, changed the orientation in the software, and the printouts are always the same direction regardless. I even deselected the short feed option in printer preferences - form to tray assignment - and that doesn't work either. If the paper size is within allowance, the bypass should print the custom size properly via long side.

Canon really has to cleanup their driver functionality. It is an extreme waste of time to muddle through every possible setting only to find that the drivers are buggy. Why have the long / short side feed option when it can't be utilized correctly? This is unacceptable for a professional business machine.

Anyone else have this problem?

Also, is there a way to "mod" the driver using some software to correct the issue? Thank you.

--------------------------------------------------------------------------------


there are over 40 Tech Pubs that concern Driver issues on just the IRAD Color Printers

& on the IRAD B& W Printers there are over 120 Driver issue Tech Pubs

[c2230]

Re: Imagerunner Advance Drivers Unacceptably Buggy

--------------------------------------------------------------------------------


there are over 40 Tech Pubs that concern Driver issues on just the IRAD Color Printers

& on the IRAD B& W Printers there are over 120 Driver issue Tech Pubs

Do any of them solve the issue or offer any guidance?

[teckat]

Re: Imagerunner Advance Drivers Unacceptably Buggy

Settings and Registration>Preferences>Paper Settings>Register Multi Purpose Tray> if set to "ON"

It should be set to "OFF" to ask what type of paper is being loaded.

++
make sure under SERVICE MODE>COPIER>ADJ>CST-ADJ>MF-A4R, MF-A6R, MF-A4

that settings are not zeroed out
if so
adjust the Side Guides of the Stack Bypass:

1. Go to COPIER>FUNCTION>CST in Service Mode
2. Set the Side Guides of the Stack Bypass to the A4R position.
3. Select MF-A4R on the screen and press the OK button.
4. Set the Side Guides of the Stack Bypass to the A6R position.
5. Select MF-A6R on the screen and press OK.
6. Set the Side Guides of the Stack Bypass to the A4 position.
7. Select MF-A4 on the screen and press the OK button.

[c2230]

Re: Imagerunner Advance Drivers Unacceptably Buggy

Settings and Registration>Preferences>Paper Settings>Register Multi Purpose Tray> if set to "ON"

It should be set to "OFF" to ask what type of paper is being loaded.

++
make sure under SERVICE MODE>COPIER>ADJ>CST-ADJ>MF-A4R, MF-A6R, MF-A4

that settings are not zeroed out
if so
adjust the Side Guides of the Stack Bypass:

1. Go to COPIER>FUNCTION>CST in Service Mode
2. Set the Side Guides of the Stack Bypass to the A4R position.
3. Select MF-A4R on the screen and press the OK button.
4. Set the Side Guides of the Stack Bypass to the A6R position.
5. Select MF-A6R on the screen and press OK.
6. Set the Side Guides of the Stack Bypass to the A4 position.
7. Select MF-A4 on the screen and press the OK button.

Unfortunately my machine, IR-ADV C2230 doesn't have these settings in service mode.

The paper handling and drivers really suck on these machines. I went through hell because it wouldn't print #10 envelopes until I tried a different machine driver which worked fine (see thread: http://www.copytechnet.com/forums/ca...ight=envelopes). Shouldn't have to encounter such bugs with these machines.

Any help would be wonderful. Thank you.

[teckat]

Re: Imagerunner Advance Drivers Unacceptably Buggy

Unfortunately my machine, IR-ADV C2230 doesn't have these settings in service mode.

The paper handling and drivers really suck on these machines. I went through hell because it wouldn't print #10 envelopes until I tried a different machine driver which worked fine (see thread: http://www.copytechnet.com/forums/ca...ight=envelopes). Shouldn't have to encounter such bugs with these machines.

Any help would be wonderful. Thank you.

=====sorry> forgot u have that crappy limited adjustment Multi Purpose Tray on this crappy 2230 printer

that is why i tell all customers get your butt to a Canon Showroom > especially for these ADVANCED (not so advanced) Printers for a complete demo on all functions

[northernlife]

Re: Imagerunner Advance Drivers Unacceptably Buggy

=====sorry> forgot u have that crappy limited adjustment Multi Purpose Tray on this crappy 2230 printer

that is why i tell all customers get your butt to a Canon Showroom > especially for these ADVANCED (not so advanced) Printers for a complete demo on all functions

Exactly, They're the most basic entry level canon colour device we have atm. You get what you pay for. It's also due to over zealous sales people who just dump these machines not realizing that the cost of running these pigs can be quite expensive

[c2230]

Re: Imagerunner Advance Drivers Unacceptably Buggy

Exactly, They're the most basic entry level canon colour device we have atm. You get what you pay for. It's also due to over zealous sales people who just dump these machines not realizing that the cost of running these pigs can be quite expensive

For office use it should be more than capable. Okay ... then what would you consider not basic from Canon that is the same size as the C2230? This paper handling problem is determinately a driver issue. It has nothing to do with the printer being basic.

[Nutstar]

Re: Imagerunner Advance Drivers Unacceptably Buggy

there isn't anything in Canon that is the same size as the 2230, otherwise it wouldn't be the 'entry level' device....

understanding the range a whole is important, the series goes from entry of the 2230 > 52xx > 62xx > 72xx > 92xx after that your going into image press territory.

as stated you get what you pay for, the 22xx series is designed for low volume enviornments, it's expected monthly cycle is around the 4-5k mark.

when it's in this enviornment you tend not to get the major problems that get reported, its the fault of sales guys that cause these problems.

as for buggy drivers, I can't say that I've had any customers with issues like what your describing, are they using the drivers locally or server pushed? have you tired the 'other' way?

are you sure they are using the correct driver?

[c2230]

Re: Imagerunner Advance Drivers Unacceptably Buggy

there isn't anything in Canon that is the same size as the 2230, otherwise it wouldn't be the 'entry level' device....

understanding the range a whole is important, the series goes from entry of the 2230 > 52xx > 62xx > 72xx > 92xx after that your going into image press territory.

as stated you get what you pay for, the 22xx series is designed for low volume enviornments, it's expected monthly cycle is around the 4-5k mark.

when it's in this enviornment you tend not to get the major problems that get reported, its the fault of sales guys that cause these problems.

as for buggy drivers, I can't say that I've had any customers with issues like what your describing, are they using the drivers locally or server pushed? have you tired the 'other' way?

are you sure they are using the correct driver?

I've tried it all. The envelope Com 10 doesn't work with the C2230 driver. If I use another Cxxxx driver it works fine. Anything but standard page sizes, will only print through the bypass as if the paper was set to short feed even though it is not and the paper size is set within range. Again, this sucks when trying to print envelopes and you want the flap side to go in first to avoid creasing. You can configure it this way in the driver, but the machine will only print in the short feed orientation even though it will pass the paper through the long feed. Very annoying.

[teckat]

Re: Imagerunner Advance Drivers Unacceptably Buggy

imageRUNNER ADVANCE C2020 / C2030

Measure to Prevent Wrinkling on Envelopes on the imageRUNNER ADVANCE C2030 Series.

Envelopes being fed from the Stack Bypass Tray require the envelopes to be fed Landscape (long length) and the flaps facing up since the "writing" occurs on the bottom of the sheet when fed from the Bypass Tray. The flaps can stick up and causing jamming.

There is a Measure available for the Stack Bypass Tray to feed envelopes "Portrait" where the long length of the envelope becomes the width on the Stack Bypass Tray.
This method feeds the envelopes through the machine more efficient and possibly reduce jamming.

However, this method ONLY works with a device that DOES NOT HAVE AN INNER FINISHER!

SEE PDF-----iRADVC2020_2030--Measure to Prevent Wrinkling on Envelopes.pdf

[Nutstar]

Re: Imagerunner Advance Drivers Unacceptably Buggy

I've tried it all. The envelope Com 10 doesn't work with the C2230 driver. If I use another Cxxxx driver it works fine. Anything but standard page sizes, will only print through the bypass as if the paper was set to short feed even though it is not and the paper size is set within range. Again, this sucks when trying to print envelopes and you want the flap side to go in first to avoid creasing. You can configure it this way in the driver, but the machine will only print in the short feed orientation even though it will pass the paper through the long feed. Very annoying.

not trying to be awkward, but are you using the envelope attachement when loading the envelopes into the bypass tray? and are you setting the correct size on the display? (just for confirmation and information gathering, this is usful information should I encounter this in the future as it has not come up yet with any customers we have)

[c2230]

Re: Imagerunner Advance Drivers Unacceptably Buggy

not trying to be awkward, but are you using the envelope attachement when loading the envelopes into the bypass tray? and are you setting the correct size on the display? (just for confirmation and information gathering, this is usful information should I encounter this in the future as it has not come up yet with any customers we have)

Yes. Definitely a driver issue.