[Error Code] Canon iR 1022if SYSTEMERROR E354

[lazo7]

Hi,
I have a problem with one of our copiers. I had to replace SOFT-ID board, and now I am getting error message : SYSTEMERROR E354. That error has something to do with the serial number mismatch, if I'm not wrong.... The reason why I changed the board is because copier wouldn't boot up with the old one. Message "INITIALISING" was on the screen all the time, no matter what you did... Prior to changing the board, I've installed new firmware, but nothing happened. The SOFT-ID board that I've installed is used, I took it from another copier. With this board system boots, but I get the error message. Is there any way that I can make it work? Thank you in advance.

[bipc]

Re: Canon iR 1022if SYSTEMERROR E354

the counter board must always stay in that machine, they have encrypted somewhere else in the machine the serial number and counter board ID so even if you change the other boards you must keep the counter on the original machine

[lazo7]

Re: Canon iR 1022if SYSTEMERROR E354

the counter board must always stay in that machine, they have encrypted somewhere else in the machine the serial number and counter board ID so even if you change the other boards you must keep the counter on the original machine

The counter board has not been replaced at all, only the board that has "SOFT-ID" written on it. I will take a picture of it tomorrow, and post it.

[northernlife]

Re: Canon iR 1022if SYSTEMERROR E354

main con, serial number pcb, counter pcb and eco pcb are all serialized. you cannot take from one machine to another as the EEPROM has already been written with another serial number. You MUST contact Canon to get replacement parts for this.

[bipc]

IR1022if.pdf

[lazo7]

Re: Canon iR 1022if SYSTEMERROR E354

[ATTACH]23871[/ATTACH]

This is how the board looks like. It has a code on it : FM2-2801. There is nothing like that in parts manual
20140211_150214.jpg 20140211_150310.jpg 20140211_150343.jpg

[northernlife]

Re: Canon iR 1022if SYSTEMERROR E354

[ATTACH]23871[/ATTACH]

eco and counter look to be the same board in this unit.

[bipc]

Re: Canon iR 1022if SYSTEMERROR E354

i believe that board is part of the fax assembly on IF machines, just dont know if those also keep record of the serial and counter they belong to, or if they work if you change them without changing the all fax assembly, will try to check that out later

[lazo7]

Re: Canon iR 1022if SYSTEMERROR E354

i believe that board is part of the fax assembly on IF machines, just dont know if those also keep record of the serial and counter they belong to, or if they work if you change them without changing the all fax assembly, will try to check that out later

I have another machine that doesn't have fax or network (iR1018), but it has that same board .

[bipc]

[lazo7]

Re: Canon iR 1022if SYSTEMERROR E354

I took the board from another copier. Thank you very much for your effort. I'll try to contact Canon, and see what they say, but I think in that case that the repair will be more expensive than the copier itself .

[bipc]

Re: Canon iR 1022if SYSTEMERROR E354

you took the board from another?then take out the small board connected to the image processor with counter written on the back and plug it in that one also and it should work, they always go together

[lazo7]

Re: Canon iR 1022if SYSTEMERROR E354

you took the board from another?then take out the small board connected to the image processor with counter written on the back and plug it in that one also and it should work, they always go together

I'll do that first thing tomorrow. I'll let you know did it work. Thanks