Send Function trial has been limited please contact Authorize Dealer?

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  • nochick
    Technician

    50+ Posts
    • Jan 2012
    • 80

    #1

    [Misc] Send Function trial has been limited please contact Authorize Dealer?

    Hello ... it's been a long time i didn't visit this website

    since i start to use xerox and Kyocera(Copy star)....all i can say is "If U Can fix canon machine ....U can fix all brand" (no offend but it's true for me)

    The question is

    one of my machine IR3045
    show "Send Function trial has been limited please contact Authorize Dealer"

    Never seen this before

    try to clear counter and other that possible but no hope

    Thank you for any help

  • spectraindo
    Trusted Tech

    250+ Posts
    • May 2008
    • 313

    #2
    Re: Send Function trial has been limited please contact Authorize Dealer?

    Your Canon machine came with a TRIAL Send Function and is about to end, it is NOT a standard feature.
    If you do not use the Send Function, then let it go, it is harmless.
    If you whish to use the Send Function, please purchase a Universal Send Kit G-1 from an Authorized Dealer.
    That is the meaning of the Reminder.

    Comment

    • nochick
      Technician

      50+ Posts
      • Jan 2012
      • 80

      #3
      Re: Send Function trial has been limited please contact Authorize Dealer?

      Originally posted by spectraindo
      Your Canon machine came with a TRIAL Send Function and is about to end, it is NOT a standard feature.
      If you do not use the Send Function, then let it go, it is harmless.
      If you whish to use the Send Function, please purchase a Universal Send Kit G-1 from an Authorized Dealer.
      That is the meaning of the Reminder.

      Thank you

      I need to use that .....my customer need to use that thing

      Can i switch from another machine....?

      Comment

      • northernlife
        Senior Tech

        500+ Posts
        • Sep 2011
        • 847

        #4
        Re: Send Function trial has been limited please contact Authorize Dealer?

        yes you can transfer a license from one unit to another. If you need instructions let me know.

        Comment

        • nochick
          Technician

          50+ Posts
          • Jan 2012
          • 80

          #5
          Re: Send Function trial has been limited please contact Authorize Dealer?

          Originally posted by northernlife
          yes you can transfer a license from one unit to another. If you need instructions let me know.

          Can i copy 1 to another ?
          or just switch fram counter and the pcb?

          thank you

          Comment

          • northernlife
            Senior Tech

            500+ Posts
            • Sep 2011
            • 847

            #6
            Re: Send Function trial has been limited please contact Authorize Dealer?

            You need to pull the license from one machine to another. All canon's have all features built in but require a license key to enable said features.

            When transferring your key from one copier to another, you must make sure to disable the License Key on the imageRUNNER you are transferring from. The copier will then generate a transfer key number. You will need this number when you call the Technical Support Center to transfer the license.
            Please follow the procedure outlined below:

            1. Enter into Service Mode on the copier (hit Additional Functions, then 2 and 8, then Additional Functions).
            2. Enter Level 2 in Service Mode (hit Additional Functions, then 2).
            3. Press Copier.
            4. Select Option.
            5. Choose LCNS-TR.
            6. Set the appropriate kit option to 0 (ex. for Universal Send Kit, set ST-Send to 0). Hit OK.
            7. Write down Transfer License Key (ex. TR-Send) generated by the copier under this setting.
            8. Call the Technical Support Center with the device serial numbers and the Transfer License Key.

            * Make sure you have this number (Transfer License Key) handy when calling the TSC. This number must be provided to ensure that the License was indeed cancelled on the imageRUNNER.

            Contacting the Technical Support Center:

            Contact the Technical Support Center at 1-800-528-2830 to transfer a license from one device to another. You will be required to have the following information:

            1. The serial number of the old device.
            2. The serial number of the new device. (Verify that this serial number exists in your dealer inventory).
            3. The Transfer Key number.To get the Transfer Key number, you will have to disable the license on the old device (see above).
            4. Have the orginal LAN number


            You only need to call the Technical Support Center to transfer the license from one machine to another machine. You do not need to call the Technical Support Center to disable the license on a given machine. Simply follow the procedure above to disable the license on your device. Write down the resulting Transfer Key Number and the serial number of the device that you disabled the license on. Also write down the License Access Number for the kit. Keep this information in a safe place. When you have the serial number for the new device that you want to transfer the kit to, then call the Technical Support Center with all of the above required information. The Technical Support Center staff can then transfer the license in the LMS system and generate a new license key number for your new device.


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