canon ir 3570

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  • nih
    Technician
    • Aug 2012
    • 46

    #1

    [Error Code] canon ir 3570

    Hi i have a machine by mark canon Ir 3570. that is giving this error code ( E000732-0001 please can some one hep me solve this problem. some hep will be grateful thanks for your consent
  • tykesupport
    Technician
    • May 2014
    • 24

    #2
    Re: canon ir 3570

    Originally posted by nih
    Hi i have a machine by mark canon Ir 3570. that is giving this error code ( E000732-0001 please can some one hep me solve this problem. some hep will be grateful thanks for your consent
    1. Re-insert the connector J1014 ( reader wire harness for DDI communication) on the Main controller PCB.

    2. If the symptom still occurs, pull the memory and DIMM connected to the main controller PCB (J1004) and the DC controller PCB (J381).Clean the contacts with a clear rubber erasure and re-insert the DIMM connected to the main controller PCB (J1004) and the DC controller PCB (J381).

    3. If the symptom still occurs, replace the Reader Controller PCB with a new one. FG3-3765-000 = Reader Controller PCB Assembly

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083

      #3
      Re: canon ir 3570

      Originally posted by nih
      Hi i have a machine by mark canon Ir 3570. that is giving this error code ( E000732-0001 please can some one hep me solve this problem. some hep will be grateful thanks for your consent
      ===============================================
      Check if Ribbon cable from Main Controller to Reader Controller is installed incorrectly.
      At Reader Controller the silver side of cable should be visible, on Main Controller the blue side of the cable should be visible.

      At power on does the display show the booting progress bar and Canon logo.
      Does the progress bar advance half way ? then the error shows

      or does progress bar almost complete ?



      E732-0001.
      This code indicates a failure in the DDI communication between the Reader Controller PCB and Main Controller PCB.

      To verify if error code is related to a failure of the MN-CON or Reader Controller enter service mode and set W/SCNR to 0 and reboot the imageRUNNER .
      If no error is displayed and imageRUNNER comes to a ready state then problem is located in the scanner assembly.

      After verification of issue location perform the following voltage checks
      Connector J1016 (Flat Ribbon Cable)
      Pin #32: 2.7 to .7 to 0V at idle. (Outputted from Reader Controller PCB, these are the initialization voltages) Voltage value should not drop to 0V until the Scanner Assembly is idle.
      Pin#33: 1.8 to .9 to 0V at idle (Outputted from Reader Controller PCB, these are the initialization voltages) Voltage value should not drop to 0V until the Scanner Assembly is idle.
      Pin#37: 1.6V constant (Outputted from MN-CON PCB)
      Pin#38: 0V constant
      Pin#39: 3.26V constant (Outputted from MN-CON PCB)
      Pin#43: 3.45V constant (Outputted from MN-CON PCB)

      If voltages on pins 32 and 33 do not match these readings then replace the Reader Controller PCB (FG3-3765-000).

      If voltages on pins 37, 38, 39 and 43 do not match these readings replace the Main Controller PCB (FM2-3226-000).
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • vamoursly
        Trusted Tech

        250+ Posts
        • Sep 2011
        • 273

        #4
        Re: canon ir 3570

        If all that fails, place the photocopier firmly in the bin.

        Get your sales guy on the case to upgrade them to something decent

        V

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