1025 if frozen

[kei9tha]

i have a machine that is stuck saying processing, like when you scan a email through. no documents in print queue, is there a way to cancel their last job through the machine. it has been unplugged from the wall but comes right back up with processing. nothing will work on the machine while it is in this mode.

[MFPTech]

Re: 1025 if frozen

It looks like it's a fax job that needs to be canceled / cleared.

[tykesupport]

Re: 1025 if frozen

i have a machine that is stuck saying processing, like when you scan a email through. no documents in print queue, is there a way to cancel their last job through the machine. it has been unplugged from the wall but comes right back up with processing. nothing will work on the machine while it is in this mode.

Remove network cable and reboot the machine, Try another driver or crossover cable with a laptop. May need to flash the machine.

[kei9tha]

Re: 1025 if frozen

the problem was they had what looked like a phone wire plugged into the extension socket. no one new what it was for or where it goes, so i told them to please do not plug it back into the machine. it works fine after i unplugged the mystery wire. thanks for the help.

[teckat]

Re: 1025 if frozen

the problem was they had what looked like a phone wire plugged into the extension socket. no one new what it was for or where it goes, so i told them to please do not plug it back into the machine. it works fine after i unplugged the mystery wire. thanks for the help.