remove paper

[kei9tha]

machine is telling me to remove paper off glass before i can copy. i was able to trick it somehow and thought i fixed it. it does this on copy but not in fax mode. ive cleaned the glass very well, thanks for any help in advanced. just in case i am sure there is no paper on the glass or stuck to the lid. im a idiot machine is ir2020. sorry

[northernlife]

Re: remove paper

model?

[bipc]

Re: remove paper

check ADF reader sensors, machine is telling you that probably because she "understands" you have paper in the ADF also, so being she asks you to remove the paper from the copy glass, try it with the reader disconnected and let us know

[canonbundy]

Re: remove paper

machine is telling me to remove paper off glass before i can copy. i was able to trick it somehow and thought i fixed it. it does this on copy but not in fax mode. ive cleaned the glass very well, thanks for any help in advanced. just in case i am sure there is no paper on the glass or stuck to the lid. im a idiot machine is ir2020. sorry

DADF Sensor Lever at the left/rear of Reader can break, also check/clean Sensor.

[kei9tha]

Re: remove paper

went and checked machine today. the machine will work perfect if you dont lift the feeder. as soon as the feeder is lifted the machine will error out saying remove doc. from glass as soon as you put in paper to copy. turn the machine off and back on, dont open the feeder and it works great. im stumped.

[nmfaxman]

Re: remove paper

Lift the feeder higher when placing document.

Most copiers have a 45 degree sensor to read original size.

Weird solution is to turn off the lights above the machine.
May be getting a false positive signal due to outside light.

Also check sunlight shining on the machine.

[webauk]

Re: remove paper

Have you tried to clean ADF sensors?