[Error Code] E000732-001 on a c3200 no fuser lamps lit? Help please

[dmd56]

I have a Canon C3200 that goes into a error code E000732-001 upon testing I found no fuser lamps lit, I ohmed the thermal switch (TP1) and the Sub thermistor and found them to be good. I haven't checked the main thermistor. Could the main be the problem, and by ohming the others does that prove them to be good?
Any input please would be greatly appreciated. Am I checking the right areas?
Thanks

[northernlife]

Re: E000732-001 on a c3200 no fuser lamps lit? Help please

732 is usually error in comms between main con and rcon. Check your connections between the reader and the main controller. Are you getting anything on the display at all?

[dmd56]

Re: E000732-001 on a c3200 no fuser lamps lit? Help please

732 is usually error in comms between main con and rcon. Check your connections between the reader and the main controller. Are you getting anything on the display at all?

Display says "please wait" then after a short while it states error code E000732-001 reset rear switch if problem prsists call service.

[northernlife]

Re: E000732-001 on a c3200 no fuser lamps lit? Help please

OK so it's getting into the UI at least. checking through case files

"To correct this, you must enter service mode, COPIER>OPTION>BODY>W/SCNR and set that to "1". Then you must turn the copier off, then on."

"Reseat the ribbon cables between the Reader Controller and the Interface PCB (FH2-6984-000 & FH2-6983-000. If the problem persists, replace the Reader Controller PCB (FG3-2570-000), and the Interface PCB (FM2-0036-000) at the same time."

"Try reseating all the connectors on the Main Controller PCB and the Sub Main PCB. Then clear MN-CON and RCON (COPIER>FUNCTION>CLEAR)."

Comms error suck to troubleshoot, just be glad you don't have a Xerox

[dmd56]

Re: E000732-001 on a c3200 no fuser lamps lit? Help please

OK so it's getting into the UI at least. checking through case files

"To correct this, you must enter service mode, COPIER>OPTION>BODY>W/SCNR and set that to "1". Then you must turn the copier off, then on."

"Reseat the ribbon cables between the Reader Controller and the Interface PCB (FH2-6984-000 & FH2-6983-000. If the problem persists, replace the Reader Controller PCB (FG3-2570-000), and the Interface PCB (FM2-0036-000) at the same time."

"Try reseating all the connectors on the Main Controller PCB and the Sub Main PCB. Then clear MN-CON and RCON (COPIER>FUNCTION>CLEAR)."

Comms error suck to troubleshoot, just be glad you don't have a Xerox

Hey now Xerox....I could skate right through them.. Any way, This Canon wont let me in service mode using * 2 8 * . It just gives the same scenerio. I truly appreciate the input.

[Smartmind]

Re: E000732-001 on a c3200 no fuser lamps lit? Help please

Display says "please wait" then after a short while it states error code E000732-001 reset rear switch if problem prsists call service.

When you turn on the machine, are you fast enough to enter in to service mode? Well, you have about 3 to 5 seconds to do that.

[dmd56]

Re: E000732-001 on a c3200 no fuser lamps lit? Help please

When you turn on the machine, are you fast enough to enter in to service mode? Well, you have about 3 to 5 seconds to do that.

Thanks to every one who contributed I fixed that problem. Now Posting a new hope to get help too.