[Error Code] E000020-1060 on IRADVC2020

[rayjeek]

An error code E000020-1060 came up on screen after changing all drums (CYMK). Having researched the following were tried without any good results;
1) Laser removed and cleaned including polygon motor - no good
2) New Laser with another ne Ydrum/dev tried - no good
Also at this stage (DMax/D-Half ciontrol) set to zero before inserting new drum. AUTO-DH set to 0 in COPIER-OPTION-IMG-DEV
3) High Voltage PCB assy tried - no good.

However if the old drums are inserted, the MFD works ok.
Could anyone explain why and the resolution to this problem.
Thanking you all.

[vamoursly]

Re: E000020-1060 on IRADVC2020

I have only seen this error on a faulty yellow drum. I cleaned the laser glass, set the machine to ITB / drum replacement and fitted the new yellow drum ok

Have you tried each drum individually to see which one (yellow) is causing the issue?

2020i are a pain

V

[teckat]

Re: E000020-1060 on IRADVC2020

Registration Patch Sensor Assembly

---------------------------------------------------------------

u probably have seen pub on laser mirror cleaning

[Rachid.Akli]

Re: E000020-1060 on IRADVC2020

Hi to all,

Canon has not found a "definitive solution" to this issue. They started by suggesting to clean the laser including the polygon mirrors. Sometimes, this is not enough. In our case, and when cleaning is not successful, we install the microchip of the old drum but we cannot manage the drum life anymore unless if you take notes.

Rachid.

[Nutstar]

Re: E000020-1060 on IRADVC2020

Have you tried each drum individually to see which one is causing the issue?

I would do this first, it sounds like you have a dodgy drum unit, they are fairly common to have a DOA drum unit, I personaly haven't had much luck with Cyan drums.

failing that, check the patch sensor (clean AND that the actuation of the shutter arm is opperational), the conectors for the patch sensor, ITB surface, laser unit, laser shutter opperation (via service mode) and make sure that your firmware is up to date.

after that come back and let us know if it fixed the issue

[mramlawi]

Re: E000020-1060 on IRADVC2020

this problem happened with me too much the M drum made this problem also as our colleagues wrote clean the laser and your problem will be solve

[rayjeek]

Re: E000020-1060 on IRADVC2020

Having tried all parts with no good result, the microchip of old drum removed and fitted on to the new drum which worked okay. The only drawback is that the MFD cannot count/monitor drum life.

NB: What is the theory behind the failures of new drum/dev unit upon install while the old drum works.???????

[teckat]

Re: E000020-1060 on IRADVC2020

Measure to prevent an E020-1x60 immediately after replacing the drum unit.
see attach



Prevent an "Insert Drum Cartridge" Message

Prevent an -Insert Drum Cartridge- Message.pdf

[V-P]

Re: E000020-1060 on IRADVC2020

Having tried all parts with no good result, the microchip of old drum removed and fitted on to the new drum which worked okay. The only drawback is that the MFD cannot count/monitor drum life.

NB: What is the theory behind the failures of new drum/dev unit upon install while the old drum works.???????

I had a case with magenta unit and I remember spending 2 hours ( cleaning patch sensor & polygon & restarting ) and when I was about to give up - I did just one more restart and it worked.

What did I learn from this experience ? === Not a damn thing...

[jrgf67]

Re: E000020-1060 on IRADVC2020

Saludos. Yo la experiencia que he tenido es cambiar directamente la unidad laser. Ya que previamente le he hecho todo lo que dice los boletines y mas pero lo unico que me ha funcionado hasta hoy es cambiarle la unidad laser entera.

Greetings. I've had the experience that is directly change the laser unit. Since previously I have done everything it says and more bulletins but the only thing that has worked for me so far is to change the whole laser unit.

[MrB]

Re: E000020-1060 on IRADVC2020

To prevent this happening, ALWAY update the firmware to the latest version BEFORE changing the Drums
I use to get this issue, and use to swap the chip over from the old drum to the new one
But have been told that the newest version firmware helps to prevent this

[MunsterTech]

Re: E000020-1060 on IRADVC2020

Had this issue twice, 2nd time today, came up with a error for the magenta drum after replacing it after the original one leaked. The first time, was for a bk drum, replaced bk drum, no good, error. cleaned dust proof glass with shutter open, no good, took out laser and cleaned no good.. had to order a new laser. Put in new laser and new drum recognised.

This 2nd time, the machine has no more than 32000 copies on it, Top pu assy not working, now needs another magenta drum, or poss laser....These machines are fast becoming a nightmare, there is no consistency to them at all.

I think if swapping the chips over works, then ill try that, doesnt matter if the drum life is not reset, they dont last long anyway

[fchu5959]

Re: E000020-1060 on IRADVC2020

Hi,

Only for last week, we had about 10 new drums in the fields popping these E020-xx60 codes.In all cases, there was nothing wrong on the machines themselves;The problems came from the new drums .We have tested them all on a brand new machine in the workshop. and we have encountered the same error codes.

I have also swapped the drum pcb ; In such case,there was no error codes but in doesn't prove that the drum is ok.....

because with an old drum pcb on a new drum,the machine dosen't do the half tone gradation adjustment right after the replacement.....so, no error codes.However, the error code may pop up sometimes later upon the auto half tone gradation.

But checking with a pg type 10 reveals that there is a problem on the dev cylinder.i tried 2 stir-4 but with no luck;So pushing my investigation further,i dismantled the drum assembly and discovered that the dev cylinder was not fully covered by toner; there were lots of blanks on the cylinder as revealed by the pg type10.i'll post some photos next time.

For now, i am still wondering whether it's a manufacturing defect or it could be due to vertical storage of the drum.

So now, before i change a new drum, i shake it horizontally for a minute....so far ,so good... but i have changed only 2 drums.May be i'm lucky!!

I have always found it strange that (as compares to irc 2880 drums)there is no plastic film to take off on a new drum.

So, i'm waiting fo Canon's tech bulletin on this issue.

rgds

[teckat]

Re: E000020-1060 on IRADVC2020

Keep a record of product #s listed on drum box-
like u said> could be a storage issue

few years ago/ iRC5180's had issues with yellow & magenta OEM drums (e020 codes) from certain product #'s

[libra]

Re: E000020-1060 on IRADVC2020

coz ur customer using instead of CEXV they r using gpr toner ,if u wanna to faster solution then must change all sims on drum of old to new it will work for some time

imran