E 000 on iRC 1028i when feed envelopes.

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  • Ingranaggio_rotto
    Trusted Tech

    250+ Posts
    • Oct 2010
    • 274

    #1

    E 000 on iRC 1028i when feed envelopes.

    I am always here.
    Here is shown a strange defect !

    When I feed an envelope from bypass in a iRC1028, the machine after 10 minutes by internal adjustment, It display error code E000.

    With a normal sheet It does not .

    I have updated the System.

    I changed the fixing unit..

    Nothing !

    The error code appears !

    The very strange thing is that the envelope remains in the multi feed tray.
    It does not feed !

    Suggestions ?
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Re: E 000 on iRC 1028i when feed envelopes.

    Originally posted by Ingranaggio_rotto
    I am always here.
    Here is shown a strange defect !

    When I feed an envelope from bypass in a iRC1028, the machine after 10 minutes by internal adjustment, It display error code E000.

    With a normal sheet It does not .

    I have updated the System.

    I changed the fixing unit..

    Nothing !

    The error code appears !

    The very strange thing is that the envelope remains in the multi feed tray.
    It does not feed !

    Suggestions ?
    -------------:'(
    E000-0000 Error Code
    occurs only when trying to run envelopes from the Stack Bypass Tray.

    No error codes or malfunctions occur if plain letter size paper is setup and used from the Stack Bypass Tray.

    For Additional Functions > Paper Settings > Stack Bypass Paper is set to Off.
    Common Settings for Additional Functions was
    initialized.

    Software for the machine was reflashed with current version of software.

    :-))
    Workaround :
    Performing ALL Clear in service mode correct the error.

    To perform ALL Clear in service mode, enter service mode (press the Main Menu key then press the #2 key on the Key Pad of the Control Panel followed by pressing the #8 key and finally the Main Menu key one more time).
    Make sure Copier is selected on the display and press the OK key.
    Then select Function on the display and press the OK key.
    Now scroll and select Clear on the display and press the OK key.
    Finally, scroll and select ALL. Press the OK key. Wait a few minutes. The machine will reboot
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • Ingranaggio_rotto
      Trusted Tech

      250+ Posts
      • Oct 2010
      • 274

      #3
      Re: E 000 on iRC 1028i when feed envelopes.

      Originally posted by teckat
      -------------:'(
      E000-0000 Error Code
      occurs only when trying to run envelopes from the Stack Bypass Tray.

      No error codes or malfunctions occur if plain letter size paper is setup and used from the Stack Bypass Tray.

      For Additional Functions > Paper Settings > Stack Bypass Paper is set to Off.
      Common Settings for Additional Functions was
      initialized.

      Software for the machine was reflashed with current version of software.

      :-))
      Workaround :
      Performing ALL Clear in service mode correct the error.

      To perform ALL Clear in service mode, enter service mode (press the Main Menu key then press the #2 key on the Key Pad of the Control Panel followed by pressing the #8 key and finally the Main Menu key one more time).
      Make sure Copier is selected on the display and press the OK key.
      Then select Function on the display and press the OK key.
      Now scroll and select Clear on the display and press the OK key.
      Finally, scroll and select ALL. Press the OK key. Wait a few minutes. The machine will reboot


      I have proved this solution.
      Nothing, the problem remains.

      Another suggestions ?

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #4
        Re: E 000 on iRC 1028i when feed envelopes.

        Originally posted by Ingranaggio_rotto
        I have proved this solution.
        Nothing, the problem remains.

        Another suggestions ?
        ==============================

        First u say u get an e000 when feeding envelopes_
        then u say at end of paragraph > that envelopes will not even feed from tray__

        So what is it_?
        How do u get a e000 without a pickup of envelopes_?

        If printer is doing a heat adjust from control panel selection or print driver\application selection_that is another to first address.
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          Re: E 000 on iRC 1028i when feed envelopes.

          Originally posted by Ingranaggio_rotto
          I have proved this solution.
          Nothing, the problem remains.

          Another suggestions ?
          ==============================

          First u say u get an e000 when feeding envelopes_
          then u say at end of paragraph > that envelopes will not even feed from tray__

          So what is it_?
          How do u get a e000 without a pickup of envelopes_?

          If printer is doing a heat adjust from control panel selection or print driver\application selection_that is another to first address.

          iR1022 & 1030 with envelope selection on bypass had printer lock up>no pick up of envelopes.
          Fix was to replace film unit.

          Normal paper from bypass = had no issue
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • Ingranaggio_rotto
            Trusted Tech

            250+ Posts
            • Oct 2010
            • 274

            #6
            Re: E 000 on iRC 1028i when feed envelopes.

            Originally posted by teckat
            ==============================

            First u say u get an e000 when feeding envelopes_
            then u say at end of paragraph > that envelopes will not even feed from tray__

            So what is it_?
            How do u get a e000 without a pickup of envelopes_?

            If printer is doing a heat adjust from control panel selection or print driver\application selection_that is another to first address.

            iR1022 & 1030 with envelope selection on bypass had printer lock up>no pick up of envelopes.
            Fix was to replace film unit.

            Normal paper from bypass = had no issue

            So....
            I get the envelope on the tray bypass. ( I set the type of media from Control panel> Envelope>DL 10)
            From the Computer I send the print on the envelope. (the driver is correctly set).
            The machine starts making internal regulations, and after 8 - 10 minutes, displays E 000 and the envelope stays on the tray bypass. Do not moves ! ! !

            I tried to change the fixing unit. Nothing same result ! ! !

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #7
              Re: E 000 on iRC 1028i when feed envelopes.

              Originally posted by Ingranaggio_rotto
              So....
              I get the envelope on the tray bypass. ( I set the type of media from Control panel> Envelope>DL 10)
              From the Computer I send the print on the envelope. (the driver is correctly set).
              The machine starts making internal regulations, and after 8 - 10 minutes, displays E 000 and the envelope stays on the tray bypass. Do not moves ! ! !

              I tried to change the fixing unit. Nothing same result ! ! !
              ================================================== ============
              ?? u get the same e000 on bypass>envelope with a print driver setting & walk up copying

              The machine switches the paper feeding speed depending on the type of paper fed in order to prevent a fixing failure.(E000)
              DC Controller switches the paper feeding speed over 3 settings (1/1 speed, 4/5 speed, 5/7 speed) depending on the paper type specified by the main controller.
              Envelope= CL/BW= Envelope = 4/5 speed



              After replacing the DC Controller PCB, restore the backup data from the Main Controller PCB.
              1) Using the service mode, restore the backup data of the DC controller stored in NVRAM of the main controller PCB to NVRAM of the DC controller
              PCB.
              COPIER> FUNCTION> VIFFNC> RSTR-DCN
              2) Execute "Initial Setting/Registration > Adjustment/Cleaning > Automatic Gradation Correction > Full Correction".




              Firmware Ver is ??????????????






              Last edited by teckat; 11-13-2014, 12:41 AM.
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

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