Problem canon colorpass z400e

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  • kotsitos
    Technician
    • Jul 2014
    • 20

    #1

    Problem canon colorpass z400e

    Hi,
    I am trying to print a test page or a configuration page, in order to check if the colorpass z400e connects with canon clc 1160 but a message comes on screen "Load LTR paper in tray" and in
    Run Diagnostics there is not any Test Scan/Print selection!!! (Paper is loaded in tray in the right size).
    I checked the cable is ok! The video card is ok! What else can I do?

    P.S. When I startup the colorpass and the system performs diagnostic tests in the "Internal Hardware Test" makes 2 short beeps.

    Any help would be appreciated.







  • 20 year tech
    Senior Tech

    500+ Posts
    • May 2014
    • 577

    #2
    Re: Problem canon colorpass z400e

    Make sure that the tray is set to the proper paper type. If its set to say thin it wont print as the colorpass is likely looking for plain paper.

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