Hi our customer has 2 irac5040 devices and they are both running Ulm and were running fine. We had a jamming problem on a internal finisher and the machine was down for a day waiting for a part. When the part was fitted the copier still worked to copy, scan and direct prints but won't show jobs in the que for secure jobs for that user. If I log on as administrator I can see all the jobs waiting but can't print them or delete as that are not my jobs!
When I switch off Ulm secure print works fine. With Ulm back on if I send a job using administrator as the username and log on as administrator it shows as it should and I can print.
They are using auto release pin and the other machine works fine. They are configure to use active directory in the setup so both machine should work fine. No setting have been changed between it working and not working.
Any help would be great sorry for going on but I wanted to put as much detail as I could.
Thanks
When I switch off Ulm secure print works fine. With Ulm back on if I send a job using administrator as the username and log on as administrator it shows as it should and I can print.
They are using auto release pin and the other machine works fine. They are configure to use active directory in the setup so both machine should work fine. No setting have been changed between it working and not working.
Any help would be great sorry for going on but I wanted to put as much detail as I could.
Thanks
Comment