Canon ir2570i E-000748-4000

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  • Chillaholic
    Technician
    • Oct 2010
    • 40

    [Error Code] Canon ir2570i E-000748-4000

    We have a customer who has an E-000748-4000 error code on his Canon ir2570i.

    So I found this:

    Cause:
    1. Poor connection of peripheral cards or memory DIMMS.
    2. Corrupt System Software.

    Action
    1. Reseat all peripheral cards (UFR Board, Resolution Switching Board, USB I/F Board and the like) SDRAM & Boot Rom on the Main Controller PCB Assembly.
    2. Format HDD and reload System Software.


    All cards, dimms and cables on the PCB have been replugged but the error still exists.
    Is there a possibility to get the firmware for this machine to exclude the case of corrupt software?
    The error just appeared after a toner change.
  • teckat
    Field Supervisor
    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16092

    #2
    Re: Canon ir2570i E-000748-4000

    Originally posted by Chillaholic
    We have a customer who has an E-000748-4000 error code on his Canon ir2570i.

    So I found this:[/LIST][/LIST]

    All cards, dimms and cables on the PCB have been replugged but the error still exists.
    Is there a possibility to get the firmware for this machine to exclude the case of corrupt software?
    The error just appeared after a toner change.
    -----------------------------------------------------------------------------------------
    Try this Board Cleaning & re-Positioning Procedure
    Works 98% of the time for this e748-4000
    your model is in same family as those listed in pub

    Board Cleaning_Board Position-TP07 094.pdf


    or----------------------
    Check or swap or replace the DDI-S Serial Cable before replacing any boards.
    If the cable is poorly connected or otherwise defective an error code of E748-4000 may be the result.
    The cable is pictured below.---------------Cable DDI-S Serial FK2-0732-000

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • Chillaholic
      Technician
      • Oct 2010
      • 40

      #3
      Re: Canon ir2570i E-000748-4000

      Thanks for your help (and making a photo), we will try to change the cable first and do the "Cleaning & re-Positioning Procedure".

      Comment

      • Chillaholic
        Technician
        • Oct 2010
        • 40

        #4
        Re: Canon ir2570i E-000748-4000

        Just wanted to say the cleaning worked for me, error is solved, machine works again, thanks to you.

        Comment

        • teckat
          Field Supervisor
          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16092

          #5
          Re: Canon ir2570i E-000748-4000

          Originally posted by Chillaholic
          Just wanted to say the cleaning worked for me, error is solved, machine works again, thanks to you.


          COLOR HAND.jpgWELCOME
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • architect

            #6
            Re: Canon ir2570i E-000748-4000

            Format HDD in service mode = HDD clear?

            Comment

            • teckat
              Field Supervisor
              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092

              #7
              Re: Canon ir2570i E-000748-4000

              Originally posted by architect
              Format HDD in service mode = HDD clear?


              are u a tech ???

              what is your issue ????

              <HD-CHECK>
              Use it to check and correct the partition you have selected using CHK-TYPE.
              Method of operation
              1) Select the item.
              2) Press the OK key.
              3) See the result (1: OK; 2: NG, hardware; 3: NG, software/corrected sector,
              switched sector).


              <HD-CLEAR>
              Us it to initialize the partition you have selected using CHK-TYPE.
              Caution - if you have selected 0 or 4, the selections will be invalid.
              - if you have selected 1, the SRAM area and the image control data held in the multiple-purpose file storage area will also be initialized.
              Method of operation
              1) Select the item.
              2) Press the OK key.
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • Andr
                Junior Member
                • Nov 2022
                • 1

                #8
                Re: Canon ir2570i E-000748-4000

                Originally posted by teckat
                -----------------------------------------------------------------------------------------
                Try this Board Cleaning & re-Positioning Procedure
                Works 98% of the time for this e748-4000
                your model is in same family as those listed in pub

                [ATTACH]27911[/ATTACH]


                or----------------------
                Check or swap or replace the DDI-S Serial Cable before replacing any boards.
                If the cable is poorly connected or otherwise defective an error code of E748-4000 may be the result.
                The cable is pictured below.---------------Cable DDI-S Serial FK2-0732-000

                This instruction help me for decide error e000748-400 in canon irc3580ne. Thanks!!

                Comment

                • teckat
                  Field Supervisor
                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16092

                  #9
                  Re: Canon ir2570i E-000748-4000

                  Originally posted by Andr
                  This instruction help me for decide error e000748-400 in canon irc3580ne. Thanks!!
                  Welcome 😇
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

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