Canon IR C5250 (message) print error - call service

[skibum]

My customer has the C5250 with the Imagepass B2 print controller and had this error message come up twice in 24 hours. Printer Error Call service representative (wrench showing). Then I had them power down the machine a fiery rip Imagepass B2 and restart the copier and Imagepass B2 and all worked again. Has anyone seen this and what might the cause be?

Thank you in advance for any help!!

[MunsterTech]

Re: Canon IR C5250 (message) print error - call service

Error Code might help?!

[skibum]

Re: Canon IR C5250 (message) print error - call service

E014 is the code. Fuser error. The machine has never had one replaced and it has 350K total printed pages. It happens intermittently 1 ---> 10 times in a day. Do you rebuild the fuser unit, get rebuilt or bite the bullet and get a genuine new canon fuser assembly? It is a charge customer not under agreement.

[Nutstar]

Re: Canon IR C5250 (message) print error - call service

rebuild with genuine parts....