[Misc] Canon Adv C5035 keeps initializing and restart

[icopier]

Dear all,
I just gotton a Canon iR Adv C5035. All works well.
As usual, we normally initialize the machine before deploying out to customers.
Here comes the issue.
The initialization will start from 20mins and once reach 11 minute, it will hang for
another 2-3 minutes and restarts again to the initialization process and same thing will happen at
the 11th minute.

Did the RAM test, was "OK".
I cannot get into the service mode right as once the bar loads finish, it will go to the initialization screen.

What could be wrong? Is there any way i could get to the service mode or bypass this initialization process?

Thank you and hope to hear opinions from you guys soon!

[vigour]

Re: Canon Adv C5035 keeps initializing and restart

If it has a Fiery, remove it from the equation

[icopier]

Re: Canon Adv C5035 keeps initializing and restart

If it has a Fiery, remove it from the equation

Hi,
What do you meant by equation? How do i get pass it?
Thanks and hope to hear from you soon. great that i see hope in this machine!

[vigour]

Re: Canon Adv C5035 keeps initializing and restart

Just another way of saying, turn it off or disconnect it.

[icopier]

Re: Canon Adv C5035 keeps initializing and restart

Just another way of saying, turn it off or disconnect it.

Hi vigour,
There are no additional fiery or cables from what i see.is there any way that i can access the service mode?

Thanks

[vigour]

Re: Canon Adv C5035 keeps initializing and restart

Try reloading system software

[KL568]

Re: Canon Adv C5035 keeps initializing and restart

Your keyword "before deploying out" meant it has been move from 1 location to another. Maybe have to remove out both Mn-Cont PCB and reseat any components (e.g. RAM, etc)

[icopier]

Re: Canon Adv C5035 keeps initializing and restart

It was from same location whereby before initializing was completely fine.
I still have the Dprint and Pprint.
It just hangs at 11th minute and restarts itself and initialize again and same thing happened.

Changed the Controller-1 and same error..

what could be wrong?

[canonbundy]

Re: Canon Adv C5035 keeps initializing and restart

Clean, reseat all contacts/connectors, addon pcbs, format/replace HDD - reinstall F/Ware

[icopier]

Re: Canon Adv C5035 keeps initializing and restart

Clean, reseat all contacts/connectors, addon pcbs, format/replace HDD - reinstall F/Ware

Will be trying Hdd tomorrow.