Canon IRADVC2030 gives print error #858

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • RHodg57
    Trusted Tech

    100+ Posts
    • Dec 2013
    • 191

    Canon IRADVC2030 gives print error #858

    Customer is printing from a Windows 8 64 bit computer to an IRADVC2030 and after attempting to print a pdf file it is no longer able to
    print. The Status log shows sent print jobs are being received but are NG and show the error #858 (Problem with print
    data sent to the printer from an external application....Remedy Check the printer settings data of the external application
    sending the print job to the machine)

    I tried a test print from properties and same error. I deleted the printer and reloaded it with a new driver. Tried rebooting
    the computer. Same problem. Also rebooted the copier.

    All the other computers in the office print to the machine just fine. Seems to be a problem with their computer, but I wondered
    if anyone has ever heard of this. I have never seen this before.
  • mosey1100
    Trusted Tech

    100+ Posts
    • Mar 2009
    • 143

    #2
    Re: Canon IRADVC2030 gives print error #858

    Originally posted by RHodg57
    Customer is printing from a Windows 8 64 bit computer to an IRADVC2030 and after attempting to print a pdf file it is no longer able to
    print. The Status log shows sent print jobs are being received but are NG and show the error #858 (Problem with print
    data sent to the printer from an external application....Remedy Check the printer settings data of the external application
    sending the print job to the machine)

    I tried a test print from properties and same error. I deleted the printer and reloaded it with a new driver. Tried rebooting
    the computer. Same problem. Also rebooted the copier.

    All the other computers in the office print to the machine just fine. Seems to be a problem with their computer, but I wondered
    if anyone has ever heard of this. I have never seen this before.
    Are you using the UFRII driver and not a PCL. the UFRII is the default for CANON copiers PCL is an option you have to purchase.

    Comment

    • RHodg57
      Trusted Tech

      100+ Posts
      • Dec 2013
      • 191

      #3
      Re: Canon IRADVC2030 gives print error #858

      Originally posted by mosey1100
      Are you using the UFRII driver and not a PCL. the UFRII is the default for CANON copiers PCL is an option you have to purchase.
      Yes..using UFRII...

      Comment

      • SAZ911
        Trusted Tech

        100+ Posts
        • Mar 2013
        • 193

        #4
        Re: Canon IRADVC2030 gives print error #858

        Originally posted by RHodg57
        Customer is printing from a Windows 8 64 bit computer to an IRADVC2030 and after attempting to print a pdf file it is no longer able to
        print. The Status log shows sent print jobs are being received but are NG and show the error #858 (Problem with print
        data sent to the printer from an external application....Remedy Check the printer settings data of the external application
        sending the print job to the machine)

        I tried a test print from properties and same error. I deleted the printer and reloaded it with a new driver. Tried rebooting
        the computer. Same problem. Also rebooted the copier.

        All the other computers in the office print to the machine just fine. Seems to be a problem with their computer, but I wondered
        if anyone has ever heard of this. I have never seen this before.

        Hi,

        since all the other computers are working its safe to say there isn't a issue with the device. Unless you maintain their pc's i wouldn't get to involved in trying to figure out why the pc isn't printing. It could be anything from a virus to a corrupt file system, I would ask their I.T guys to have a look at the pc in question.

        cheers......
        SAZ911..........

        Comment

        • inconcept

          #5
          Re: Canon IRADVC2030 gives print error #858

          Originally posted by RHodg57
          Customer is printing from a Windows 8 64 bit computer to an IRADVC2030 and after attempting to print a pdf file it is no longer able to
          print. The Status log shows sent print jobs are being received but are NG and show the error #858 (Problem with print
          data sent to the printer from an external application....Remedy Check the printer settings data of the external application
          sending the print job to the machine)

          I tried a test print from properties and same error. I deleted the printer and reloaded it with a new driver. Tried rebooting
          the computer. Same problem. Also rebooted the copier.

          All the other computers in the office print to the machine just fine. Seems to be a problem with their computer, but I wondered
          if anyone has ever heard of this. I have never seen this before.
          Hi, we also got the same problem with Canon IR-ADV C5250 on one particular Windows 8.1 (64bit) computer. We can only print simple text "Hello World!!" from MS Word. Other complex print out will get Error #858 including the test page.

          I wonder if it is related any recently updates for Windows. Any advices here? Thanks!

          Comment

          • RHodg57
            Trusted Tech

            100+ Posts
            • Dec 2013
            • 191

            #6
            Re: Canon IRADVC2030 gives print error #858

            Originally posted by inconcept
            Hi, we also got the same problem with Canon IR-ADV C5250 on one particular Windows 8.1 (64bit) computer. We can only print simple text "Hello World!!" from MS Word. Other complex print out will get Error #858 including the test page.

            I wonder if it is related any recently updates for Windows. Any advices here? Thanks!


            I further tested the copier with my laptop and it printed fine. I disconnected the machine from the network and cabled
            it directly to the computer and it did the same thing. I did some searching and found that some people solved this problem
            by doing a registry cleaning. I will leave that to the "Geek Squad".

            Comment

            • inconcept

              #7
              Re: Canon IRADVC2030 gives print error #858

              Originally posted by RHodg57
              I further tested the copier with my laptop and it printed fine. I disconnected the machine from the network and cabled
              it directly to the computer and it did the same thing. I did some searching and found that some people solved this problem
              by doing a registry cleaning. I will leave that to the "Geek Squad".
              Can you tell us more about the "registry cleaning"? Thanks!

              Comment

              Working...