Customer is printing from a Windows 8 64 bit computer to an IRADVC2030 and after attempting to print a pdf file it is no longer able to
print. The Status log shows sent print jobs are being received but are NG and show the error #858 (Problem with print
data sent to the printer from an external application....Remedy Check the printer settings data of the external application
sending the print job to the machine)
I tried a test print from properties and same error. I deleted the printer and reloaded it with a new driver. Tried rebooting
the computer. Same problem. Also rebooted the copier.
All the other computers in the office print to the machine just fine. Seems to be a problem with their computer, but I wondered
if anyone has ever heard of this. I have never seen this before.
print. The Status log shows sent print jobs are being received but are NG and show the error #858 (Problem with print
data sent to the printer from an external application....Remedy Check the printer settings data of the external application
sending the print job to the machine)
I tried a test print from properties and same error. I deleted the printer and reloaded it with a new driver. Tried rebooting
the computer. Same problem. Also rebooted the copier.
All the other computers in the office print to the machine just fine. Seems to be a problem with their computer, but I wondered
if anyone has ever heard of this. I have never seen this before.
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