[Misc] iR-Adv 5030i Requiring Reboot to accept print jobs

[Guest]

Hi,

I'm hoping someone can offer me some guidance. A customer has a 5030i which I was initially called to when it had an E000075-003 ITB belt misaligned error. I repositioned the belt and adjusted tilt on the unit so ITB-POS stayed in-range (high value but in-range -- the base has a bent foot making levelling difficult). Since this repair the customer says they frequently need to reboot the 5030i to make it print jobs. No reported error message on the printer or PC and the printer will sit Idle/Ready but print jobs sent to it will not print until the printer is restarted. This is what the customer reported - I'm yet to visit them. I can only assume either a network or HDD issue but wondered if anyone has any suggestions please?

When I was onsite for the ITB issue they had to reboot a PC once to get a print job to send. To prepare myself for that still being the actuality is there anything that can occur on the printer to cause a print spooler to stall whereby rebooting the PC is required? I believe they are using Windows 7 and print from each PC directly to the printer (i.e. no print server or RIP intermediary). In my previous experience, mainly with HP LaserJet, I haven't encountered a networked device with an issue where rebooting the PC was necessary as a temporary fix :?

Thanks in advance

[zoraldinho]

Re: iR-Adv 5030i Requiring Reboot to accept print jobs

Once i have similar issue.Printer had a DHCP and constantly is losing IP.With rebooting printer retrieve a new IP. Fix IP solved the problem.
Also can be problem with network card on printer.Try with network discovery off.I come back if I remember anything else.

[acfife]

Re: iR-Adv 5030i Requiring Reboot to accept print jobs

You could also check for an ipconflict, something else on network may be picking up the same ip as copier and a reboot is just re-establishing the connection to allow print jobs, easy to check just run a ping -t and unplug the network cable see if the ping drops off.

[rayaeek]

Re: iR-Adv 5030i Requiring Reboot to accept print jobs

If the print jobs are held on MFD l will suggest firmware update.

[teckat]

Re: iR-Adv 5030i Requiring Reboot to accept print jobs

Is a message to reboot on screen_
Is this with PDF's only or all file types._?

1_check memory dims, on Main PCB1,clean and reseat.
2_check Main PCB connections
3_unplug FAX option , to test> if applies
4_is FIRMWARE updated_?