service support tool

[oisilener1982]

Re: service support tool

Thanks for the SST.

Where can I find the firmware for IR 6020? Is there anyone who share or sell the firmware?

[Cipher]

Re: service support tool

I've downloaded the latest version of the SST from the SIMS site.

Q. Can I download firmware and manually add it to the SST? or can I only download the firmware at the point when I connect the service laptop running the SST to the MFD?

I'm an Canon virgin, but I have a new gen3 imageRUNNER C5550i on it's way that I will need to setup, update and install.

[teckat]

Re: service support tool

I've downloaded the latest version of the SST from the SIMS site.

Q. Can I download firmware and manually add it to the SST? or can I only download the firmware at the point when I connect the service laptop running the SST to the MFD?

I'm an Canon virgin, but I have a new gen3 imageRUNNER C5550i on it's way that I will need to setup, update and install.

download the firmware >> then register in SST----u don't need a connection to laptop to register firmware in SST

if u have a network connection to printer --u can update firmware thru direct connection (no SST needed )
================================================== ===============================

or a USB Thumbdrive

CONTACT DELIVERY SYSTEM

3 methods for using the CDS to update Firmware and how does it work?


Method 1:

The technician is onsite, enters service mode on the copier, selects the updater and has the machine attach to the CDS where the firmware is brought to the machine and the technician may select a version to apply and manually install the firmware.



Method 2 :

The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect to the CDS to obtain Firmware. The Firmware will reside on the device until such time as a service technician visits the device and manually applies the Firmware.



Method 3:

The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect with CDS, obtain the firmware and apply it automatically without any intervention of a technician.

[sludge]

Re: service support tool

Re-up, please, SST and the firmware on the Canon imageRUNNER ADVANCE C5235i
Thanks

[jalil nikpour]

Re: service support tool

Here is the latest SST if anyone needs it ��

https://mega.co.nz/#!FY0Q1CDK!4vDmL4...vgKyhLc4zA3AI8

this file is removed by mega can sent canon ir 7105 sst by mail to me?
info.soroshazar@yahoo.com

[princepriyu]

Re: service support tool

Hi All

i find "teckat" very usefull very knowledgeble & quick replies.
i thank him from my bottom of my heart

[princepriyu]

Re: service support tool

[ATTACH=CONFIG]32162[/ATTACH]
Preparing System Software files for the Service Support Tool

1. Download the series model file2. Execute the series model file. This will place the file in the following location: [EXAMPLE MODEL LISTED]
[ATTACH=CONFIG]32158[/ATTACH]

[ATTACH=CONFIG]32159[/ATTACH]3. Start the Service Support Tool (SST) and select.
-------------------------------------------------------------------------------------

4. Right click the C: folder on the list and browse to the following location:

[ATTACH=CONFIG]32160[/ATTACH]
5. Click the SEARCH button and the Service Support Tool (SST) will search that folder for the
series model system software and propagate in the right <-of the SST screen.
[ATTACH=CONFIG]32161[/ATTACH]6. Click the button to install the series model system software.

WHERE CAN I FIND THE SST tool to download ??
please can anyone provide the working link ??

[Cipher]

Re: service support tool

SST v475En (9.2Mb)

https://www.datafilehost.com/d/33e2fcdb

[jalil nikpour]

Re: service support tool

SST v475En (9.2Mb)

https://www.datafilehost.com/d/33e2fcdb

THanks

[langegastro]

[teckat]

Re: service support tool

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Machine is displaying a message to "Insert Drum Cartridge" for black even after a new drum has been installed.

The problem could be related to a broken, loose, or missing drive drum coupling.
In some cases the drum drive coupling was dislodged from the black drum drive shaft.
This prevented the drum from rotating and caused the machine to display that the drum was not installed.





or-------------------------The conductive bushing on the front side of the ITB assembly for the transfer roller is cracked.
This part cannot be ordered.
Replace the ITB assembly. Part number FM2-5522-030.

[teckat]

Re: service support tool

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DCON v49.01 was introduced to Help Prevent Miscellaneous "Insert Drum Cartridge" Messages in year 2009


Procedure:
a. Clean the Transfer H.V. PCB (HV2) Contacts.
b. Clean the Process Unit contacts to the main frame.
c. Upgrade the DCON to v49.01HV contacts.jpg

[langegastro]

[teckat]

Re: service support tool

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is message on all drums ? or just black ??

did u check those interior white couplings ?

[langegastro]