Hello,
We have a Canon IR 5075, the last day that we power it on, it did not recognize te amount of paper on the tray 1 and 2, when I put the paper in the tray and closes it, it rises and stops at the top sensors, and it says that the paper level in the tray is low even when it has a lot of it, if I remove all the paper the copier sends a message of load paper in the tray, so the machine sense when it has or not paper but not the amount.
I have checket the sensors at the back of the paper trays that senses the amount of paper in the tray and they look ok, the problem is the same with tray 2, the tray 3 and 4 are ok.
Do you have any suggestions about what should I check next.
Thank you.
We have a Canon IR 5075, the last day that we power it on, it did not recognize te amount of paper on the tray 1 and 2, when I put the paper in the tray and closes it, it rises and stops at the top sensors, and it says that the paper level in the tray is low even when it has a lot of it, if I remove all the paper the copier sends a message of load paper in the tray, so the machine sense when it has or not paper but not the amount.
I have checket the sensors at the back of the paper trays that senses the amount of paper in the tray and they look ok, the problem is the same with tray 2, the tray 3 and 4 are ok.
Do you have any suggestions about what should I check next.
Thank you.
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