Horizontal lines from IR c3380

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  • LucasN
    Technician
    • Feb 2014
    • 11

    Horizontal lines from IR c3380

    Looking for a second opinion on the attached image.

    Background: used a non-canon toner and began seeing lighter images. Figured that is just something to do with the toner and ignored it, we just ran copies darker (btw it printed from PC fine, it was just copies). Now I have started to see these horizontal lines at the top of my pages. Thinking the issues are unrelated. Regrading the lines, I took the unit open vacuumed it out a bit, which helped for a small period of time, like 50 copies. I'm thinking drum issue, but I was hoping someone here may be able to confirm that before we spend the money on it.

    Thank you,

    LN

    2015_06_22_09_43_45.jpg
  • copydocinc
    Trusted Tech

    Site Contributor
    250+ Posts
    • Mar 2015
    • 260

    #2
    Re: Horizontal lines from IR c3380

    If this doesn't happen when printing and only happens when you copy. The only possibility is the optics.

    Comment

    • LucasN
      Technician
      • Feb 2014
      • 11

      #3
      Re: Horizontal lines from IR c3380

      Point of clarity: the lightness issue does not happen when printing, only when copying. The horizontal lines happen all the time, printing or copying.

      Comment

      • hidius
        Trusted Tech

        100+ Posts
        • Jun 2015
        • 128

        #4
        Re: Horizontal lines from IR c3380

        does the lightness happen when you copy of the ADF and the glass ?

        Comment

        • copydocinc
          Trusted Tech

          Site Contributor
          250+ Posts
          • Mar 2015
          • 260

          #5
          Re: Horizontal lines from IR c3380

          I'm gunna have to agree with you and say the drum unit also.

          Comment

          • LucasN
            Technician
            • Feb 2014
            • 11

            #6
            Re: Horizontal lines from IR c3380

            Originally posted by hidius
            does the lightness happen when you copy of the ADF and the glass ?
            It's present in either copies, adf or flat glass, and prints as well.

            Comment

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