Cannon ir 5000 e000005 help

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  • djwhoo
    Trusted Tech

    100+ Posts
    • Aug 2013
    • 117
    #1

    Cannon ir 5000 e000005 help

    I replaced the fuser web gear assembly because the gears on the old one were cracked and broken which gave a e000005 code. 2000 copies later with the new assembly I have the same code. Solenoid is working, web is advancing. i go to COPIER> Counter> DRBL1> FIX-WEB], press the "C" key to clear the counter. And the machine is running again. But I bet 2000 copies later it will fault out again

    Why is this code happening??!
    Tags: None
    • Canon345
      #2
      Re: Cannon ir 5000 e000005 help

      Originally posted by djwhoo
      I replaced the fuser web gear assembly because the gears on the old one were cracked and broken which gave a e000005 code. 2000 copies later with the new assembly I have the same code. Solenoid is working, web is advancing. i go to COPIER> Counter> DRBL1> FIX-WEB], press the "C" key to clear the counter. And the machine is running again. But I bet 2000 copies later it will fault out again

      Why is this code happening??!
      You clear under MISC too...the other web count? Did someone input 2000 for the web count in drbl 1 ? Cant think of anything else..

        Comment

        • Canuck
          Tech Specialist

          1,000+ Posts
          • Nov 2007
          • 1713
          #3
          Re: Cannon ir 5000 e000005 help

          Web photo interrupt blocked with fuser lube and paper fibers? Also check drawer connector for paper pieces jammed inside it. Look carefully

            Comment

            • Toner_Boogers
              #4
              Re: Cannon ir 5000 e000005 help

              We have had bad web sensors. Canon came out with new ones a while ago. Even on new fusers, a few sensors were bad. Maybe that is a problem?

                Comment

                • Jaycat718
                  Technician

                  50+ Posts
                  • Oct 2013
                  • 70
                  #5
                  Re: Cannon ir 5000 e000005 help

                  Replace the Web, and Sensor. Then Pull out the engine, And clear these two counters: Counter> DRBL1> Fixweb; Counter>Misc>FIXWEB. Reset the machine with the engine pulled out, and check the counters. they should be at 00000. Reinsert engine, and see what the outcome is. I have an 8105 which when the web is replaced, the counters will not clear if the engine is inserted. the client runs about 500 copies, and the E005 comes back. Clearing counters with the engine out works every time. Hope this helps!

                    Comment

                    • djwhoo
                      Trusted Tech

                      100+ Posts
                      • Aug 2013
                      • 117
                      #6
                      Re: Cannon ir 5000 e000005 help

                      Originally posted by Jaycat718
                      Replace the Web, and Sensor. Then Pull out the engine, And clear these two counters: Counter> DRBL1> Fixweb; Counter>Misc>FIXWEB. Reset the machine with the engine pulled out, and check the counters. they should be at 00000. Reinsert engine, and see what the outcome is. I have an 8105 which when the web is replaced, the counters will not clear if the engine is inserted. the client runs about 500 copies, and the E005 comes back. Clearing counters with the engine out works every time. Hope this helps!
                      By engine... I assume you mean the fuser tray?

                        Comment

                        • djwhoo
                          Trusted Tech

                          100+ Posts
                          • Aug 2013
                          • 117
                          #7
                          Re: Cannon ir 5000 e000005 help

                          Originally posted by Canon345
                          You clear under MISC too...the other web count? Did someone input 2000 for the web count in drbl 1 ? Cant think of anything else..
                          As far as I can tell everything was correct.. However. I did. Price that for some reason the web was not advancing. I went back a week later and it was. Fingers crossed. 😊

                            Comment

                            • Jaycat718
                              Technician

                              50+ Posts
                              • Oct 2013
                              • 70
                              #8
                              Re: Cannon ir 5000 e000005 help

                              Originally posted by djwhoo
                              By engine... I assume you mean the fuser tray?

                              Yes, the Fixing feeder frame.

                                Comment

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