Canon Error Code E000602-0913

[doug]

Hi Guys,
I have a customer that had a power outtage and now has a code E000602-0913 on their Canon IRA C2225 copier....
What is that and can it be cleared in service mode?
Thanking you in advance,
Doug

[sharptech1]

Re: Canon Error Code E000602-0913

hard drive error. are you sure you gave right detail code?

[teckat]

Re: Canon Error Code E000602-0913

Hi Guys,
I have a customer that had a power outtage and now has a code E000602-0913 on their Canon IRA C2225 copier....
What is that and can it be cleared in service mode?
Thanking you in advance,
Doug

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imageRUNNER ADVANCE C2230/C2225

E602 0913 = Error in HDD

Description= The General application temporary area Error (I/O error occurred in the file system after startup)

Remedy= When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted. ?
B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.) ?

Case A
1. Enter COPIER > FUNCTION > SYSTEM > CHK-TYPE=9,enter COPIER > FUNCTION > SYSTEM > HD-CLEAR=1, and then turn OFF and then ON the power. (All the partitions that
can be deleted are deleted.)
2. Turn ON the main power using (2+8) or select COPIER > FUNCTION > SYSTEM > DOWNLOAD to enter download mode, and execute [4]: Clear/Format -> [1]isk Format (HDD
format) using SST or a USB memory device.
3. Replace the HDD.
4. Replace Main Controller PCB 2
Case B
1. Try to recover the corresponding file/partition.
Enter COPIER > FUNCTION > SYSTEM > CHK-TYPE=9, enter COPIER > FUNCTION > SYSTEM > HD-CHECK=1, and then turn OFF and then ON the power.
2. Back up necessary data.
3. Enter COPIER > FUNCTION > SYSTEM > CHK-TYPE=9, enter COPIER > FUNCTION > SYSTEM > HD-CLEAR=1, and then turn OFF and then ON the power. After that, restore the
backup data.
4. Enter COPIER > FUNCTION > SYSTEM > CHK-TYPE=0,enter COPIER > FUNCTION > SYSTEM > HD-CLEAR=1, and then turn OFF and then ON the power. (Delete all the partitions
that can be deleted.) After that, restore the backup data.
5. Turn ON the main power using (2+8) or select COPIER > FUNCTION > SYSTEM > DOWNLOAD to enter download mode, and execute [4]: Clear/Format -> [1]isk Format (HDD
format) using SST or a USB memory device.
6. Replace the HDD.
7. Replace Main Controller PCB 2

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.