KM c450 Turn on controller message still a problem

[Synaux]

Re: KM c450 Turn on controller message still a problem

Self-Help Product Support | Konica Minolta Business Solutions, U.S.A., Inc.

[axyun]

Re: KM c450 Turn on controller message still a problem

Thank you Synaux. Do you think that the reason customer can copy and print but not scan is because the fiery driver is being used and that when the correct driver is installed the scanning will return? Frank

[Synaux]

Re: KM c450 Turn on controller message still a problem

Thank you Synaux. Do you think that the reason customer can copy and print but not scan is because the fiery driver is being used and that when the correct driver is installed the scanning will return? Frank

What protocol are you using for scanning?

[peter42]

Re: KM c450 Turn on controller message still a problem

go to : Download Centre - KONICA MINOLTA Europe

chose product type = Multifunctional colour

chose product = bizhub c450

check the point: Include Discontinued Products

select drivers
select english language
select your operating system

et voila!

But another thing, scan to PC.....
How has it be done before?
SMB/FTP or Twain?

Today i would prefer SMB.
create a local user at the PC with the name scan and password scan
create a directory directly on C:\ with the name scan.
never use a folder in any user subdirectory like c:\users\admin\desktop\scan this will give trouble with win 7/8/10.
share this folder for your new created user "scan" with write permission and the sharename scan.
at the c450 create a new scanuser to smb.
name scan, password scan, pc-adress is the IP-Adress of pc and folder is scan.
this works in 98 percent of all my installations.
If there are problems with firewalls, domainusers etc, then go level 2

Install on pc Personal-FTP server or filezilla-server.
They are easy to config
first create a folder in c:\ with the name scan
start the ftp-server and have user control open
create the user scan with password scan.
allow this new user read and write access to the created scanfolder.
create at c450 a new scanbutton to ftp with the IP of pc, name of startfolder = scan, user = scan, password = scan.

This works also in most of all cases.

And if that works, the IT of your friendly customers are able to change names, passwords, folders etc. by themtelves.

But until this point, you have shown, this works.

greetings peter

[axyun]

Re: KM c450 Turn on controller message still a problem

Don't know protocol customer using. Frank

[axyun]

Re: KM c450 Turn on controller message still a problem

When I looked at self help and available drivers it seemed limited to twain on win7. Frank

[peter42]

Re: KM c450 Turn on controller message still a problem

Ok, i understand.
FTP, SMB, EMAIL scan DONT NEED DRIVERS!
Twain.scan is a relict.
If your customers prefer twain scan, i cant help.

Greetings peter