Bizhub C554e Mixed Original mode scans always 11x17

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  • Choclit007
    Technician

    50+ Posts
    • Oct 2010
    • 58
    #1

    [Misc] Bizhub C554e Mixed Original mode scans always 11x17

    Existing Customer with C452 now also has an C554e (K5 firmware).
    The C452 scans mixed originals (letter & 11x17) and the pdf outout page sizes match the originals.
    However the C554e puts both letter & tabloid onto 11x17 size pages & we do not know why.
    We tested a C552 & another 4 or 4e series unit in our offices & they are OK.
    We tested with compaq PDF on & off to no avail.
    Please advise if you have any ideas.
    Thanks
    Tags: 11x17, mixed originals, pdf
    • HoonBoy
      Trusted Tech

      100+ Posts
      • May 2011
      • 130
      #2
      Re: Bizhub C554e Mixed Original mode scans always 11x17

      I just found out this bug myself yesterday... different paper size used, but all pages have the same scan area as the first page... Will report this by KM... Hope for a fix in the next release...

        Comment

        • Choclit007
          Technician

          50+ Posts
          • Oct 2010
          • 58
          #3
          Re: Bizhub C554e Mixed Original mode scans always 11x17

          I see K6 firmware just out but I don't see anything about this issue in the notes.
          (BTW copy mode no problem)

            Comment

            • HoonBoy
              Trusted Tech

              100+ Posts
              • May 2011
              • 130
              #4
              Re: Bizhub C554e Mixed Original mode scans always 11x17

              I just tested a machine with GD1-K5 firmware and it did not have this problem...

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