Bizhub C353- 3201 error

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  • Reed
    Senior Tech

    Site Contributor
    100+ Posts
    • Feb 2011
    • 245
    #1

    Bizhub C353- 3201 error

    Went out on a Bizhub C353 that kept giving 3201 errors ( fuser drive motor error) I pulled out the fuser and it turned easily. I even turned the motor gear by hand. Has there been an issue with these motor going out? Also it has recently given 2253 (color pc motor failure to turn) and 5102 ( transfer belt motor failure) errors. However almost all of the errors were 3201 errors. The one thing they have in common is that the three motors connect to the Printer control board. Has anyone seen this before. Any help would be appreciated.

    Thanks in advance!
    Tags: None
    • francisco
      Trusted Tech

      100+ Posts
      • Nov 2009
      • 168
      #2
      Re: Bizhub C353- 3201 error

      Originally posted by Reed
      Went out on a Bizhub C353 that kept giving 3201 errors ( fuser drive motor error) I pulled out the fuser and it turned easily. I even turned the motor gear by hand. Has there been an issue with these motor going out? Also it has recently given 2253 (color pc motor failure to turn) and 5102 ( transfer belt motor failure) errors. However almost all of the errors were 3201 errors. The one thing they have in common is that the three motors connect to the Printer control board. Has anyone seen this before. Any help would be appreciated.

      Thanks in advance!
      you have to change that motor

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5459
          #3
          Re: Bizhub C353- 3201 error

          If the page count on that machine is high enough then a bad motor is not uncommon.
          Each motor works of a separate driver IC. If there is a problem linking all the motors it would rather be the power supply. The error codes on those motors are reliable, to say that it normally would be something locking the drive that would cause the problem.
          Whatever

            Comment

            • copyrooks
              Trusted Tech

              Site Contributor
              100+ Posts
              • Oct 2013
              • 207
              #4
              Re: Bizhub C353- 3201 error

              When I first got this problem I changed the transfer belt and it worked for a day. Then the next day the error came back and I ended up changing the motor and that did it.

                Comment

                • habik
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Apr 2010
                  • 2013
                  #5
                  Re: Bizhub C353- 3201 error

                  Motor...its old enough to fail. I have change quite few .
                  .OK Google! ... will I need Berrocca this morning?
                  Firmwares HERE

                    Comment

                    • Reed
                      Senior Tech

                      Site Contributor
                      100+ Posts
                      • Feb 2011
                      • 245
                      #6
                      Re: Bizhub C353- 3201 error

                      Thanks for the input. I quoted the customer for the motor. Waiting to hear back from them. Will keep everyone updated if the motor fixes the error.

                        Comment

                        • edmeizter
                          Junior Member
                          • Oct 2015
                          • 5
                          #7
                          Re: Bizhub C353- 3201 error

                          Reed, did that replacement motor do the trick? Thanks.

                            Comment

                            • edmeizter
                              Junior Member
                              • Oct 2015
                              • 5
                              #8
                              Re: Bizhub C353- 3201 error

                              Reed, did changing the motor fix the problem?

                                Comment

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