Firmware NG and Incompatible External Memory...BH364E

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • splblazer91
    Trusted Tech

    100+ Posts
    • Jul 2014
    • 204
    #1

    Firmware NG and Incompatible External Memory...BH364E

    2 week old machine. Machine came with K5 firmware and while I was on vacation another tech dropped it down to E4 because Account Track wouldnt work. Machine worked for 2 days then locked up at the 2 Shark Fins screen. When I tried to reload FW they all worked except MFP Board. Tried multiple USB Drives to no avail. No when we power on Machine it says Incompatible External Memory.
    Tried to do an MFP Board reset and that wouldnt work.
    Checked SSD Board with SSD tool and it said it was up to date.
    Swapped with a Deman MFP Board and it still wouldnt do MFP Board reset.

    Any ideas?

    I have a brand new MFP Board and SSD board coming Monday.
    Tags: None
    • wseyller
      Service Manager

      1,000+ Posts
      • Sep 2012
      • 1129
      #2
      Re: Firmware NG and Incompatible External Memory...BH364E

      The two shark fins normally indicates ssd board. In case you don't know, DO NOT change ssd and mfp board at same time. After ssd board change have firmware stick inserted before power on. Be patient as it can take 15/20 min for firmware screen to come up.

      Sent from my XT1254 using Tapatalk

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5459
          #3
          Re: Firmware NG and Incompatible External Memory...BH364E

          Originally posted by wseyller
          The two shark fins normally indicates ssd board. In case you don't know, DO NOT change ssd and mfp board at same time. After ssd board change have firmware stick inserted before power on. Be patient as it can take 15/20 min for firmware screen to come up.

          Sent from my XT1254 using Tapatalk
          Yes do not change at the same time.
          Change SSD first!
          Whatever

            Comment

            • habik
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2010
              • 2013
              #4
              Re: Firmware NG and Incompatible External Memory...BH364E

              I had MFP firmware NG once on a C224 the ADF Finisher etc were alright, just the MFP was playing and the way I went around it was to jump from E4 to K1.
              .OK Google! ... will I need Berrocca this morning?
              Firmwares HERE

                Comment

                • emujo
                  Field Supervisor

                  2,500+ Posts
                  • Jun 2009
                  • 3009
                  #5
                  Re: Firmware NG and Incompatible External Memory...BH364E

                  Disconnect all options..(ADF, FS, PC, HDD) and cycle power...If it get past the boot screen, but errors our with HDD error, enter service mode, uninstall HDD, reboot and check for proper operation. if successful, try the firmware again. If success, start re applying power with all the options saving the HDD for last. Install HDD, do a physical format, then a logical format. If still failing replace HDD. Emujo
                  If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                    Comment

                    • splblazer91
                      Trusted Tech

                      100+ Posts
                      • Jul 2014
                      • 204
                      #6
                      Re: Firmware NG and Incompatible External Memory...BH364E

                      SSD Board resolved the problem. Thanks All.

                        Comment

                        • Reed
                          Senior Tech

                          Site Contributor
                          100+ Posts
                          • Feb 2011
                          • 245
                          #7
                          Re: Firmware NG and Incompatible External Memory...BH364E

                          I know this is an old thread but I had just had this problem on a color 8 series machine. I changed USB stick and tried an older firmware and it took

                            Comment

                            • Phil B.
                              Field Supervisor

                              10,000+ Posts
                              • Jul 2016
                              • 22798
                              #8
                              Re: Firmware NG and Incompatible External Memory...BH364E

                              Originally posted by Reed
                              I know this is an old thread but I had just had this problem on a color 8 series machine. I changed USB stick and tried an older firmware and it took
                              Damn yeah 6 years of a dead thread [emoji852]

                              Sent from my SM-G960U using Tapatalk

                                Comment

                                Previous template Next
                                Working...