C284e error c-e004

[CompyTech]

Re: C284e error c-e004

C-E004 is an "event error". It's probably just an electronic glitch. I would make sure DIMMs are seated properly and firmware is up to date. Worst case you got a bad MFPB or bad DIMM. Do the electronic test checks in the service mode to make sure.

Good luck.

edit: also make sure nothing on the network is borking out the MFP.

[barber782]

Greetings,

Having an interesting last call on a Friday . Customer reports that they are not able to use tray 1.
arrive on site and tray 1 is not displayed on copy screen. My instant thought is that there is a ball of paper stuck behind the cassette. So I check and remove 1 piece of paper lodged at the back. After rebooting machine to see if tray kicks into action it constantly displays error c-e004.

Any ideas?