bh363 can't scan with hostname

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  • sangcom
    Technician
    • Jun 2009
    • 45
    #1

    bh363 can't scan with hostname

    Hi all

    To day I foound the issue bh363 can't scan smb with hostname.
    But it can scan with ip.
    customer have join domain.

    Help me please.

    Thank you.
    Tags: None
    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Re: bh363 can't scan with hostname

      DNS..DNS..DNS. Enujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • srvctec
          Former KM Senior Tech

          500+ Posts
          • Oct 2009
          • 827
          #3
          Re: bh363 can't scan with hostname

          Originally posted by sangcom
          Hi all

          To day I foound the issue bh363 can't scan smb with hostname.
          But it can scan with ip.
          customer have join domain.

          Help me please.

          Thank you.
          DNS settings sometimes don't matter in this case. Go to Utility>Settings>Administrator>Network Settings>SMB settings>Client Settings and change to NTLM V1/V2 or V1/V2 on older machines. This setting allows scan to SMB to be set up with a host name instead of an IP address. The factory default is only V1.
          Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

            Comment

            • Mr Spock
              Vulcan Inventor of Death

              1,000+ Posts
              • Aug 2006
              • 2064
              #4
              Re: bh363 can't scan with hostname

              Originally posted by srvctec
              DNS settings sometimes don't matter in this case. Go to Utility>Settings>Administrator>Network Settings>SMB settings>Client Settings and change to NTLM V1/V2 or V1/V2 on older machines. This setting allows scan to SMB to be set up with a host name instead of an IP address. The factory default is only V1.
              NT LAN Manager (NTLM) is a suite of Microsoft security protocols that provides authentication, integrity, and confidentiality to users.
              Ntlm is just the level of security that is used for smb. Dns is what takes a name and converts it to an IP address. Without the correct dns info ntlm will still not get you to the destination.

              Set the copiers dns to the gateway for option 1 and to 8.8.8.8 for the second option and see if that corrects the isssue.
              And Star Trek was just a tv show...yeah right!

                Comment

                • srvctec
                  Former KM Senior Tech

                  500+ Posts
                  • Oct 2009
                  • 827
                  #5
                  Re: bh363 can't scan with hostname

                  Originally posted by Mr Spock
                  NT LAN Manager (NTLM) is a suite of Microsoft security protocols that provides authentication, integrity, and confidentiality to users.
                  Ntlm is just the level of security that is used for smb. Dns is what takes a name and converts it to an IP address. Without the correct dns info ntlm will still not get you to the destination.

                  Set the copiers dns to the gateway for option 1 and to 8.8.8.8 for the second option and see if that corrects the isssue.
                  I'm in my 27th year servicing Minolta/KonicaMinolta copiers and am fully aware what DNS is and how it works. My post was a result of my experience in the field of actual observations of this exact problem. The DNS can be set EXACTLY as it is supposed to be and the MFP still will not scan to SMB using a hostname while it will work fine with an IP address on SOME NETWORKS. We've made the V1/V2 setting change numerous times to fix the issue the OP mentioned.
                  Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                    Comment

                    • wseyller
                      Service Manager

                      1,000+ Posts
                      • Sep 2012
                      • 1129
                      #6
                      Re: bh363 can't scan with hostname

                      Google DNS 8.8.8.8 would only help in resolving hostnames on the internet outside of the internal lan.

                      Sent from my XT1254 using Tapatalk

                        Comment

                        • emujo
                          Field Supervisor

                          2,500+ Posts
                          • Jun 2009
                          • 3009
                          #7
                          Re: bh363 can't scan with hostname

                          Clear out the network settings, put the MFP in DHCP and let it pull all info...If you still can't resolve the hostname from the copier then it is still going to be a DNS issue..It may be a firewall blocking DNS, or a VLAN configuration, but I stick to DNS, DNS, DNS. Emujo
                          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                            Comment

                            • KenB
                              Geek Extraordinaire

                              2,500+ Posts
                              • Dec 2007
                              • 3944
                              #8
                              Re: bh363 can't scan with hostname

                              I've seen it where the Hostname was too long.
                              “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                Comment

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