Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

[gerryproulx]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

I am trying to load the preventative firmware GXX-B0 and the G00-84 neither of which is working just went and got 2 more USB drives to see what happens I am putting FW0002 into the root. I even went to a customers C368 with the same result but have done firmware on a c308 a couple of weeks ago with no problem

[habik]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

I am trying to load the preventative firmware GXX-B0 and the G00-84 neither of which is working just went and got 2 more USB drives to see what happens I am putting FW0002 into the root. I even went to a customers C368 with the same result but have done firmware on a c308 a couple of weeks ago with no problem

Which country are your machines setup for?

Byting on bits.

[gerryproulx]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

I'm in Canada

[toshibadale]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

After downloading the files and unzipping, open the folder and copy just the FW0002 part to your root on the usb stick. also use one stick per file. See bulletin 10072

[gerryproulx]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

thanks I have read all the bulletins have done everything suggested so far here and everything tech support has asked me to do including reformatting the hard drive and putting the usb into the rear slot. I have tried 6 different usb sticks, 4 different firmware's, editing the file names, formatting the sticks with older operating systems and now am trying a different computer to download and copy just in case something weird is going on with mine

[gerryproulx]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

it's my laptop looks like. I downloaded the firmware on another computer, formatted the USB again and copied it then was able to put the new firmware into the machine and the preventative firmware as well. thx for the suggestions

[habik]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

Well done, bet it felt good! Would you try your laptop again and format the usb stick twice, once on My Computer ( standard right click>Format > Fat32) and second time under Disk Management where you can create partitions. Obviously without creating partition. I had issues with win 7 Virtual Box running on mac and even dual boot didn't fix it.
What OS have you got on your laptop?

Byting on bits.

[gerryproulx]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

running 10 on the laptop have never had a problem before.kicked heavy with antivirus with no result looking at a reload as is a windows machine gotta hate windows but need it. thx will try

[habik]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

running 10 on the laptop have never had a problem before.kicked heavy with antivirus with no result looking at a reload as is a windows machine gotta hate windows but need it. thx will try

Think I've seen a bulletin about W10. When I find it I'll post it!


Sent from my iDon't believe in marketing device using Tapatalk

[wragsdale]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

I had this problem also - with Sandisk Cruzer Blade. However this is something else than my problem.


I did further research, and found that in my case there is a problem with FAT implementation in MS Windows - documentation says that first three letters of long filename extension should be translated to short filename extension, but...

$ dir /x init*

2016-03-03 03:57 1 734 036 INITRA~1.UB~ initramfs.gz.uboot

in my case as you can see there's a tilde instead of the third letter. So, for U-boot looking for initra~1.ubo it's completely different file

In what environment is this? I'm seeing something else in W7 Pro SP1.

03/02/2016  09:57 PM         1,734,036 INITRA~1.UBO initramfs.gz.uboot

In any case, are you sure this is necessary? Can anyone else confirm that this worked for them? I'm taking a set of f/w loaded drives to a C308 later today with non-renamed files, but it seems like this is going to be my next step if none of them load.

[jotunn]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

In what environment is this? I'm seeing something else in W7 Pro SP1.

W7 Ultimate

03/02/2016  09:57 PM         1,734,036 INITRA~1.UBO initramfs.gz.uboot

In any case, are you sure this is necessary? Can anyone else confirm that this worked for them? I'm taking a set of f/w loaded drives to a C308 later today with non-renamed files, but it seems like this is going to be my next step if none of them load.

Your seems to be ok, so it shouldn't be necessary to rename this file in your case.

Well it worked for me with C227 (had the same problem as with C308).

[rindraintsoa]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

hello all,
I was wondering how can you see all these message? is there any possibility to boot a KM machine into "verbose mode" how can I do it. Thank you very much for your answer.

[rindraintsoa]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

OK

During firmware upgrade with some USB memories machine stops with two fins displayed on screen (and stays in this stage forever), so I started digging and found that machine can't find proper ramdisk image on USB memory:

[...]
reading FW0002/Image
5335136 bytes read
reading FW0002/initra~1.ubo
** Unable to read file FW0002/initra~1.ubo **
reading FW0002/mb86s7~1.dtb
28708 bytes read
Wrong Ramdisk Image Format
Ramdisk image is corrupt or invalid
u-boot> <- machine stops here

Environment variable for bootup process looks like:
bootcmd=fatload usb 0 80008000 FW0002/Image;fatload usb 0 82000000 FW0002/initra~1.ubo;fatload usb 0 81000000 FW0002/mb86s7~1.dtb;bootm 80008000 82000000 81000000

So someone in Konica Minolta has defined file names in old FAT16 style (SFN - short file names, 8.3 style), although all the files on USB memory has newer LFN names typical for FAT32.
In theory (and in most cases) it should work without problems, but in this case it doesn't. I don't know if this is a problem of buggy FAT implementation in U-Boot used in KM machines,
or a problem with FAT formatting in newer OS'es, but definitely files with long names such as initramfs.gz.uboot and mb86s73eb.dtb can't be used to boot as their SFN doesn't exist for U-Boot.
So making a copy of those files with short filenames in FAT16 style - initra~1.ubo and mb86s7~1.dtb can solve problems.

But all theory need a proof - I have only one machine in this moment, a machine with a broken SATA controller (HDD is unreadable) and I can't upgrade firmware (kernel panic because of non-existent HDD),
but after filename change my machine started to boot farther than described above (<- machine stops here).

So maybe someone can try this solution.

How can you get these message?
I have connected my C368 machine to my laptop using RS232 cable but I never had such message. I can read the boot log explaining what the machine do at which state. But not message like you get. I will be very interested by the way you get this kind of message.
Thanks

[barber782]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

Had one of our engineers trying to update the fw to A7 and B0 (SATA Fix), he spent an hour trying different usb devices with no luck. Strangely enough I suggested switching off the machine and unplugging it from the wall, leaving it off for 5 min. He then switched it on again to to find it worked, and continued pass the screen with the grey bars.

Worth a try.

[Sharptech56]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

What a pain in the neck.However,shutting it down and unplugging it for 5 minutes did the trick. Now downloading firmware nicely.
THANKS!!