I have an ongoing issue with a c35 bringing up these codes and blowing the thermal fuse in the fuser.
The customer has two c35s one busy one in an upstairs office and one less used downstairs.
The one upstairs is the one that keeps popping the fusers.
One of my colleagues fitted a dcpsu and a prob as well as a new fuser last Friday and it lasted 10 minutes after he left.
I went there on Monday and could do nothing with it as I had no fuser but suggested swapping the machine with the one one the ground floor which we duly did.
Within half an hour of me leaving that machine had coded up and has took out the fuser. This machine has been sitting in the downstairs office for ages and not had a call!
Obviously there is something about that upstairs office that causes this fault.
My question is has anyone experienced anything like this before?
I think it may be a an issue with the customers ring main but if anyone has any good ideas, please let me know.
Thanks in advance....
The customer has two c35s one busy one in an upstairs office and one less used downstairs.
The one upstairs is the one that keeps popping the fusers.
One of my colleagues fitted a dcpsu and a prob as well as a new fuser last Friday and it lasted 10 minutes after he left.
I went there on Monday and could do nothing with it as I had no fuser but suggested swapping the machine with the one one the ground floor which we duly did.
Within half an hour of me leaving that machine had coded up and has took out the fuser. This machine has been sitting in the downstairs office for ages and not had a call!
Obviously there is something about that upstairs office that causes this fault.
My question is has anyone experienced anything like this before?
I think it may be a an issue with the customers ring main but if anyone has any good ideas, please let me know.
Thanks in advance....
Comment