C224 scan to email

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  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 14044
    #1

    C224 scan to email

    I have a pair of C224s in the shop that I am refurbing. I am testing their ability to scan to email and all I get is a "server connect error" and a 107 network error code. I searched the network error code list but can't find a 107. I have googled it with no luck there either. I have several different models in the shop and have set them up with the exact same SMTP info and they work fine. It is just the two C224s causing me grief. Is there a setting specific to the C224 that I am missing?
    Any help is appreciated
    Tags: None
    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Re: C224 scan to email

      Since these are refurbs, it might be a piece of network config that has not been configured for you network..DNS, Domain etc. What email system are you trying to send with? Google mail, your own smtp, office etc. Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • Copier Addict
          Aging Tech

          Site Contributor
          10,000+ Posts
          • Jul 2013
          • 14044
          #3
          Re: C224 scan to email

          Originally posted by emujo
          Since these are refurbs, it might be a piece of network config that has not been configured for you network..DNS, Domain etc. What email system are you trying to send with? Google mail, your own smtp, office etc. Emujo
          Thanks for the response Emujo. I forgot to mention I have done a couple network clears and a total clear with no improvement. Our email is hosted by a local IT company.

            Comment

            • emujo
              Field Supervisor

              2,500+ Posts
              • Jun 2009
              • 3009
              #4
              Re: C224 scan to email

              What settings do they require to allow the MFP to connect and send mail? There are a few firmware updates for the non-e series that allow support for TLS 1.2. Try to ping the host name from the MFP to determine basic connectivity to the site. The telnet command can assist in determining if you can reach the server on the required ports. IE tenet mail.company.com 465. These MFPs have always had issues with web hosted providers like go daddy. Office 365 has gotten a little better, and even gmail has introduced various security setting that have given us more than a handful of headaches. Emujo
              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                Comment

                • mo0651
                  Service Manager

                  1,000+ Posts
                  • Apr 2009
                  • 1054
                  #5
                  Re: C224 scan to email

                  When we have done a network reset, we turn on DHCP and let the machine acquire all the Network settings. Then set the machine back to a Static IP.

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                    • Copier Addict
                      Aging Tech

                      Site Contributor
                      10,000+ Posts
                      • Jul 2013
                      • 14044
                      #6
                      Re: C224 scan to email

                      I should also mention, I am able to scan via SMB and FTP without a hitch.
                      Our email requires SSL

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                        • SmellsHot
                          Head Tech

                          500+ Posts
                          • Dec 2009
                          • 512
                          #7
                          Re: C224 scan to email

                          The non "e" machines require special firmware addressing scan to email that use ssl. Just look in the knowledge base and you'll find it.
                          Everyone has the right to be stupid. Some people just abuse this privelage more than others

                            Comment

                            • Copier Addict
                              Aging Tech

                              Site Contributor
                              10,000+ Posts
                              • Jul 2013
                              • 14044
                              #8
                              Re: C224 scan to email

                              Originally posted by SmellsHot
                              The non "e" machines require special firmware addressing scan to email that use ssl. Just look in the knowledge base and you'll find it.
                              Well, actually I couldn't find it in the knowledge base. I obviously didn't enter the proper search criteria. It almost as bad as Samsung's GSPN site for finding things.
                              I ended up contacting KonMin and they were very helpful. The bulletin is specific to gmail so maybe that is why I couldn't find it.
                              Anyways, following the procedure outlined in the bulletin solved the issue.
                              Thanks to everyone who submitted to this post.

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