bizhub 3320 empty tray 1

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  • enteng
    Technician
    • Jul 2016
    • 12

    [Error Code] bizhub 3320 empty tray 1

    Hi,

    kindly help me to resolve my problem on my 2 new machine bizhub 3320.
    i dont know if there's something wrong with the machine or in the settings only
    every time I print or copy the message says that empty tray 1 or load paper.
    i checked all the setting and changed all the paper sizes and the problem still exist.
    both machine had the same problem. but the manual paper feeder its works fine.

    hope you can help me to resolve this problem.

    Thanks
    Enteng.
  • copyrooks
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2013
    • 205

    #2
    Re: bizhub 3320 empty tray 1

    clean the tray 1 rollers and your done. change mp tray setting to letter from custom 6 also.

    Comment

    • enteng
      Technician
      • Jul 2016
      • 12

      #3
      Re: bizhub 3320 empty tray 1

      Ago
      Sir copyrooks,

      i have tried to change all the sizes of paper to custom 6/clean the roller but same problem,
      how about sir the paper quality?

      Thanks,
      Enteng

      Comment

      • peter42
        Trusted Tech

        100+ Posts
        • Jan 2012
        • 110

        #4
        Re: bizhub 3320 empty tray 1

        Go into the settings for the paper trays.
        Manual feeder can be used explicid as tray 1 or as automatic feeder for hardware tray 1(cassette1).
        That means like old hp mode, if you print and manual feeder is empty, paper will be used from cassette1.
        If you apply paper in manual feeder it will be used first.(business paper etc.)
        This one ofthings i change at first at installation to automatic.

        Comment

        • SmellsHot
          Head Tech

          500+ Posts
          • Dec 2009
          • 512

          #5
          Re: bizhub 3320 empty tray 1

          Notorious issue. Have to clean the feed rollers with something aggressive. We have to use rubber renew on all new machines out of the box....alcohol, simple green, and windex don't seem to do the trick
          Everyone has the right to be stupid. Some people just abuse this privelage more than others

          Comment

          • enteng
            Technician
            • Jul 2016
            • 12

            #6
            Re: bizhub 3320 empty tray 1

            Thanks for all the comments and suggestions.
            i just clean the Roller and change the settings and it works.

            Comment

            • Konicatech
              Trusted Tech

              100+ Posts
              • Feb 2016
              • 131

              #7
              Re: bizhub 3320 empty tray 1

              Theres actually a bulletin for this somewhere on the infohub, the rollers that were originally sent with this machine have some sort of coating on them which prevents them from lifting the paper.

              A simple test for this is to wrap some bluetac around the rollers and if it picks the paper up then either clean the rollers with rubber renew/rejuvinator or replace the rollers with the modified rollers from KM.

              Comment

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