Intermittent C308 machine freezing,

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  • habik
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 2013

    #1

    Intermittent C308 machine freezing,

    Was on G00-84 before, and SATA controller is loaded with G00-04. Tried firmware G00-E1, and machine froze after a month again. Machine is hooked to Secondary PaperCut server setup. Can login print-copy-scan release jobs. Occasionaly, display become unresponsive. Reboot usually solves it. Display has been calibrated twice.

    Any thoughts are much appreciated.
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE
  • mx6turbo89
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2013
    • 154

    #2
    Re: Intermittent C308 machine freezing,

    Originally posted by habik
    Was on G00-84 before, and SATA controller is loaded with G00-04. Tried firmware G00-E1, and machine froze after a month again. Machine is hooked to Secondary PaperCut server setup. Can login print-copy-scan release jobs. Occasionaly, display become unresponsive. Reboot usually solves it. Display has been calibrated twice.

    Any thoughts are much appreciated.
    Try this:

    ID: KBA00027528
    Related Products:bizhub C308,bizhub C368
    Related Options:


    Problem
    Panel is non-responsive when using Papercut.

    Solution
    CAUSE: Firmware requires updating.



    SOLUTION: Install special firmware version GG5-54.

    Comment

    • habik
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2010
      • 2013

      #3
      Re: Intermittent C308 machine freezing,

      Thanks, how have I missed this version. I'll have a look for that firmware.


      Sent from my iDon't believe in marketing device using Tapatalk
      .OK Google! ... will I need Berrocca this morning?
      Firmwares HERE

      Comment

      • habik
        Service Manager

        Site Contributor
        1,000+ Posts
        • Apr 2010
        • 2013

        #4
        Re: Intermittent C308 machine freezing,

        Originally posted by mx6turbo89
        Try this:

        ID: KBA00027528
        Related Products:bizhub C308,bizhub C368
        Related Options:


        Problem
        Panel is non-responsive when using Papercut.

        Solution
        CAUSE: Firmware requires updating.



        SOLUTION: Install special firmware version GG5-54.

        Wouldn't this be fixed in the upper E1 version?


        Sent from my iDon't believe in marketing device using Tapatalk
        .OK Google! ... will I need Berrocca this morning?
        Firmwares HERE

        Comment

        • habik
          Service Manager

          Site Contributor
          1,000+ Posts
          • Apr 2010
          • 2013

          #5
          Re: Intermittent C308 machine freezing,

          Havent found GG5-54 .Looked on ftp and ssd site. Maybe region difference/access.

          The closest / similar looking I found is GC5-32
          .OK Google! ... will I need Berrocca this morning?
          Firmwares HERE

          Comment

          • mx6turbo89
            Trusted Tech

            Site Contributor
            100+ Posts
            • Oct 2013
            • 154

            #6
            Re: Intermittent C308 machine freezing,

            Originally posted by habik
            Havent found GG5-54 .Looked on ftp and ssd site. Maybe region difference/access.

            The closest / similar looking I found is GC5-32

            Here is GG5-54 if you want to try it:



            There's no version 32 at all in my firmware list, so there must be quite a regional difference in firmware versions.

            Comment

            • rindraintsoa
              Technician

              50+ Posts
              • Sep 2010
              • 55

              #7
              Re: Intermittent C308 machine freezing,

              Originally posted by mx6turbo89
              Here is GG5-54 if you want to try it:



              There's no version 32 at all in my firmware list, so there must be quite a regional difference in firmware versions.
              Thanks a lot for sharing

              Comment

              • habik
                Service Manager

                Site Contributor
                1,000+ Posts
                • Apr 2010
                • 2013

                #8
                Re: Intermittent C308 machine freezing,

                Originally posted by mx6turbo89
                Here is GG5-54 if you want to try it:



                There's no version 32 at all in my firmware list, so there must be quite a regional difference in firmware versions.
                Thank you, will try that on next visit.


                Sent from my iDon't believe in marketing device using Tapatalk
                .OK Google! ... will I need Berrocca this morning?
                Firmwares HERE

                Comment

                • habik
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Apr 2010
                  • 2013

                  #9
                  Re: Intermittent C308 machine freezing,

                  Originally posted by habik
                  Wouldn't this be fixed in the upper E1 version?


                  Sent from my iDon't believe in marketing device using Tapatalk
                  Just FYI
                  E1 fixes these:
                  1,When amount-of-money-shortage User performs copy, the MFP displays a job history confirmation screen and then it freezes until system auto reset.
                  2,When performing Scan to Email, the operation panel freezes without completing the E-mail transmission.
                  3,When sending a specific PCL file, the data lamp keeps on blinking without printing.

                  2 and 3 may relate to me, but it happened again.
                  .OK Google! ... will I need Berrocca this morning?
                  Firmwares HERE

                  Comment

                  • wseyller
                    Service Manager

                    1,000+ Posts
                    • Sep 2012
                    • 1129

                    #10
                    Re: Intermittent C308 machine freezing,

                    Had the same issue with C308s. I had also used the GC5-54 because in one case the would stop working if someone did a self association and reboot would fix it but this firmware permanently fixed that but not the issue where the display locks up randomly. Also our demo unit at the office would lock up.

                    What version of Papercut is being used. Try upgrading to latest release as this seems to help this series I have seen so far.

                    Sent from my Nexus 6P using Tapatalk

                    Comment

                    • habik
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 2013

                      #11
                      Re: Intermittent C308 machine freezing,

                      All I found in info is related to SafeQ enviornment. Not sure if Papercut can be categorized the same way Ysoft. It may for open API beat the same way. GC3-54 may be solution, although still puzzled why G00-E1 hasn't taken care of things at first. Though MR are grouped solutions from previous versions firmwares.
                      .OK Google! ... will I need Berrocca this morning?
                      Firmwares HERE

                      Comment

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