Bizhub C35 imaging unit won't reset

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  • SwanyG
    Technician

    Site Contributor
    50+ Posts
    • Dec 2014
    • 55
    #1

    Bizhub C35 imaging unit won't reset

    My customer ordered a yellow imaging unit for their Bizhub C35 and installed it but the machine didn't reset. I went out and replaced the chip (twice) and it still won't reset. Their machine is down and I'm out of ideas. These are quite different than the Bizhubs I've known and I can't even get into the techrep mode. 1234678 (twice) was supposed to work but noooo... Any help will be most appreciated. Thanks in advance!
    Tags: c35, imaging units, password, reset
    • wseyller
      Service Manager

      1,000+ Posts
      • Sep 2012
      • 1129
      #2
      Re: Bizhub C35 imaging unit won't reset

      Originally posted by SwanyG
      My customer ordered a yellow imaging unit for their Bizhub C35 and installed it but the machine didn't reset. I went out and replaced the chip (twice) and it still won't reset. Their machine is down and I'm out of ideas. These are quite different than the Bizhubs I've known and I can't even get into the techrep mode. 1234678 (twice) was supposed to work but noooo... Any help will be most appreciated. Thanks in advance!
      To get into techrep mode the password is 92729272

      As for the issue. Have you look at the device side where the chip makes the electrical contact. Maybe it is damaged.

        Comment

        • habik
          Service Manager

          Site Contributor
          1,000+ Posts
          • Apr 2010
          • 2013
          #3
          Re: Bizhub C35 imaging unit won't reset

          I had similar issue. Swap chips with other colour.

          Byting on bits.
          .OK Google! ... will I need Berrocca this morning?
          Firmwares HERE

            Comment

            • jqueen
              Technician

              50+ Posts
              • Jul 2015
              • 56
              #4
              Re: Bizhub C35 imaging unit won't reset

              Okay, after reading what I have seen so far, looks like no one has come up with a solution to this problem...
              I am having the same issue with the non reseting blk imaging unit. Tried a known working IU and still had the same problem. Did notice that the connection on the front holder for the blk IU was not making contact. So I replaced it and still NG. The only other thing that I can think of would be the Printer Control Board...Any other ideas???

              THE PRINTER GIRL NEEDS HELP!!!!!

              Thank you.

                Comment

                • habik
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Apr 2010
                  • 2013
                  #5
                  Re: Bizhub C35 imaging unit won't reset

                  Remove all IU's and toners.
                  Reboot
                  Check how many is asking for.
                  Fit K-IU. Check if m/c sees it.
                  If it doesn't take cyan chip and fit to K. Try any colour chip in K -IU and check if m/c registers it.
                  Mark your IU chips so you know which belongs where.
                  Do this procedure one IU at a time.


                  Sent from my iDon't believe in marketing device using Tapatalk
                  .OK Google! ... will I need Berrocca this morning?
                  Firmwares HERE

                    Comment

                    • CraigW
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Dec 2010
                      • 417
                      #6
                      Re: Bizhub C35 imaging unit won't reset

                      We had one similar that the connector leading to the contacts to read eeprom was disconnected behind the front inner panel.

                        Comment

                        • Brett GS
                          Trusted Tech

                          100+ Posts
                          • Jun 2013
                          • 154
                          #7
                          Re: Bizhub C35 imaging unit won't reset

                          Originally posted by CraigW
                          We had one similar that the connector leading to the contacts to read eeprom was disconnected behind the front inner panel.
                          I had the same issue,yellow wouldnt reset so i took the time and stripped out the contact holder and swopped it with the magenta and it worked.
                          But a few techs i work with had to replace the epprom on the printer control board.

                            Comment

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