Pagescope Web Connection top menu incomplete: no "Box"

[John Kaufmann]

Normally the Pagescope Web Connection daemon (http://<ip_address>/wcd/top_menu.xml) provides a complete menu of the MFP's capabilities following the Public login. However, one C360 has lost the "Box" (User Boxes) part of its top menu -- it simply does not display, and a dump of the page source shows that it is not there. That is, it should show this:
Top_menu with Box.jpg
and instead shows this:
Top_menu missing Box.jpg

A page dump shows that the "Box" menu item is indeed missing from the source. Further examination shows that the XML file is generated on the fly from template top_menu.xsl, which is fed a "MenuList" populated by "MenuItem"s. So another way of asking the question is to ask (a) How is the MenuList generated, and (b) Why is the MenuItem "Box" not included?

[allan]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Because its been disabled or removed.
How to get that back?
Initialize the machine.
NVRAM could be in question?

[John Kaufmann]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Because its been disabled or removed.
How to get that back?
Initialize the machine.
NVRAM could be in question?

Hmm... Sorry, I should have mentioned that the boxes are there and can be used manually. You can even see them via Pagescope by asking for:

http://<ip_address>/wcd/box.xml

(which is where you would normally be directed if "Box" were in the top menu). And, once there, you can use the boxes in the same way, just as if everything were otherwise copacetic. So nothing has been obviously removed, and I'm stumped about what might be disabled (and I would prefer not to jeopardize the boxes and their contents by fiddling with them, let alone initializing the machine).

Thanks for the NVRAM tip. I will see if everything looks right in service mode.

[allan]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Box utility? to get around the problem for users.

[allan]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

What happens if you go to login screen and login as a public user or user?

[John Kaufmann]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

What happens if you go to login screen and login as a public user or user?

You mean Pagescope login screen? If so, that's where I got the second of those two screenshots from the first post (the screen missing the MenuItem "Box").

I appreciate you helping me thinking this through.

[John Kaufmann]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Box utility? to get around the problem for users.

That's an option, but the Pagescope utilities are clunkier than the Web Connection (no thing of beauty itself) - and it's hard to get people to change their ways if they have something that has been working.

[allan]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Do you have user authentication on that machine?

[Jazzwcs]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

You may want to check the state of the HDD. It's a possibility that the HDD is corrupted and may need to be reformatted.

[John Kaufmann]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Do you have user authentication on that machine?

No; completely public access to User Boxes.

[John Kaufmann]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

You may want to check the state of the HDD. It's a possibility that the HDD is corrupted and may need to be reformatted.

Thanks, but the boxes and their contents are good, as shown by

• direct manipulation at the machine;
• remote manipulation via Pagescope box utilities;
• remote manipulation via Pagescope Web Connection if the top menu is bypassed (going direct to <ip_address>/wcd/box.xml).

The problem is just that the MenuItem "Box" is omitted from the Pagescope Web Connection public top menu (<ip_address>/wcd/top_menu.xml). So I don't want to reformat and lose everything -- especially without knowing that would gain back the MenuItem. I just wish I knew how the "MenuList" is generated, and how it collects its "MenuItem"s.

[allan]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Not sure how to manipulate code on the machine...
You could always create a manual shortcut to http://<ip_address>/wcd/box.xml on the desktop?

[Mr Spock]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Try a different browser. Sometimes Internet explorer will not load the menu buttons.

[John Kaufmann]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Not sure how to manipulate code on the machine...
You could always create a manual shortcut to http://<ip_address>/wcd/box.xml on the desktop?

I did essentially that: put a bookmark to http://<ip_address>/wcd/box.xml labeled "C360 Boxes" in the browser toolbar. But from a practical standpoint, I still want people to be able to use the machine per the documentation -- and from the perspective of maintaining these things, it would be nice to know what happened.

[John Kaufmann]

Re: Pagescope Web Connection top menu incomplete: no &quot;Box&quot;

Try a different browser. Sometimes Internet explorer will not load the menu buttons.

Tried Firefox and Chrome; the problem really is in the code being generated for top_menu.xml. Any idea where to get documentation on that code?