PSES My Print Manager Can't Manage C552 Server Conn. Error/No Target Device Exists

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  • captainrva
    Trusted Tech

    100+ Posts
    • Oct 2014
    • 100
    #1

    PSES My Print Manager Can't Manage C552 Server Conn. Error/No Target Device Exists

    I've got several other C552DS machines managed but I am having a hard time with one in particular. All the settings are identical on the machines but when I go to manage the trouble one, I get an error "A Server Error Occurred". When I try to Edit the machine, an error pops up and says "No Target Device Exists".

    I can manage it with the authentication manager without any problems. Any help is greatly appreciated!

    *Edit: I did notice one thing that is different between the machines. The SSDP settings under the network tab are completely missing.

    I have done a data clear, HDD format, and updated the firmware
    Last edited by captainrva; 04-12-2017, 09:31 PM.
    Tags: c552, my print manager, pagescope, server error
    • rrrohan
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2011
      • 1977
      #2
      Re: PSES My Print Manager Can't Manage C552 Server Conn. Error/No Target Device Exist

      Is SNMP all set to default?

        Comment

        • captainrva
          Trusted Tech

          100+ Posts
          • Oct 2014
          • 100
          #3
          Re: PSES My Print Manager Can't Manage C552 Server Conn. Error/No Target Device Exist

          Originally posted by rrrohan
          Is SNMP all set to default?
          These are the SNMP settings on the problem C552 and they match the other machines.

          SNMP = ON
          SNMP v1/v2c(IP) = checked
          SNMP v3(IP) = checked
          SNMP v1(IPX) = checked
          UDP Port Setting = 161

            Comment

            • emujo2
              Service Manager

              1,000+ Posts
              • Mar 2017
              • 1580
              #4
              Re: PSES My Print Manager Can't Manage C552 Server Conn. Error/No Target Device Exist

              Ensure you have the latest plugin for the C652 series, and read the PDF that tells you the proper function version. My guess is this particular device is to low for the current plug in..When you try to edit the device settings in device manager, does the admin password field display? Also, there are 2 password fields, 1 for the admin and one for the Open API. you should not change the default under the 2nd one unless you know it matches what you are inputting on the same open API section under network settings. I would disable SNMPv3 and verify it's disabled on the MFP. What are the results of the communication test? Emujo

                Comment

                • rrrohan
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1977
                  #5
                  Re: PSES My Print Manager Can't Manage C552 Server Conn. Error/No Target Device Exist

                  Yeah good point on plugin version

                  Sent from my SM-G900I using Tapatalk

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