Service Mode Lock Out

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  • johva
    Technician
    • Feb 2009
    • 48
    #1

    Service Mode Lock Out

    I'm working on a bizhub C280 and tried to access the service mode 0, stop, 0,0, stop, 0,1, a keyboard pops up on the display panel requesting to input a password, attached photo. I tried everything I knew, unsuccessfully. This is a new one to me, any help? Please advise.

    Thank you,
    Johva
    Attached Files
    Tags: None
    • emujo2
      Service Manager

      1,000+ Posts
      • Mar 2017
      • 1580
      #2
      Re: Service Mode Lock Out

      This is the CE password, enhanced security is enforced. If the default CE password does not work you will need to get a KM rep involved to get past this. Emujo

        Comment

        • dotdeas
          Senior Solution Consult
          • Aug 2015
          • 18
          #3
          Re: Service Mode Lock Out

          Try enter service mode from the trouble reset screen, on some models you can get arround the required password that way.

            Comment

            • mrwho
              Major Asshole!

              Site Contributor
              2,500+ Posts
              • Apr 2009
              • 4299
              #4
              Re: Service Mode Lock Out

              What codes did you try?
              ' "But the salesman said . . ." The salesman's an asshole!'
              Mascan42

              'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
              Ibid

              I'm just an ex-tech lurking around and spreading disinformation!

                Comment

                • rudy hermawan
                  Technician
                  • Oct 2016
                  • 16
                  #5
                  Re: Service Mode Lock Out

                  nah, i just got the same problem on my bizhub 501. it asked for the password to get in the service mode. can anyone help?

                    Comment

                    • mthomasebs
                      Technician

                      50+ Posts
                      • May 2017
                      • 65
                      #6
                      Re: Service Mode Lock Out

                      Some dealers change these passwords to prevent a customer just looking it up online.

                      Default is 9272927292729272. We shorten ours using enhanced security mode to make it easier for our engineers.

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