~ Dedicated 20amp or converter? ~

[allan]

Re: ~ Dedicated 20amp or converter? ~

This company i am am at expects the tech to do the survey the day he shows up for the install!!
System from years ago is just followed without questioning it. Half of the paperwork is unnecessary and wrong.

[Vincent128]

Re: ~ Dedicated 20amp or converter? ~

We insist on a site survey and I have put together a pretty good one.

While it's up to the sales team to at least mention the thing, when the equipment hits our dock to be setup a technician is assigned to do whatever is necessary to work out things before we deliver.

..Horror stories of a salesman selling 4 Konica 7085's and the service team being told to put them back on the truck and never come back during the install because nobody mentioned to the customer they needed Nema6 220 volt...

[Phil B.]

Re: ~ Dedicated 20amp or converter? ~

This company i am am at expects the tech to do the survey the day he shows up for the install!!
System from years ago is just followed without questioning it. Half of the paperwork is unnecessary and wrong.

and I guess they also expect you to close the barn door after the livestock is 5 miles down the road

[Phil B.]

Re: ~ Dedicated 20amp or converter? ~

We insist on a site survey and I have put together a pretty good one.

While it's up to the sales team to at least mention the thing, when the equipment hits our dock to be setup a technician is assigned to do whatever is necessary to work out things before we deliver.

..Horror stories of a salesman selling 4 Konica 7085's and the service team being told to put them back on the truck and never come back during the install because nobody mentioned to the customer they needed Nema6 220 volt...

and of course the service/install group was to blame for that also.... frigging salesmen.. can't work with them and can't shoot them ( or at least leave the dead bodies in plain sight!)

[SlipperyCat]

Re: ~ Dedicated 20amp or converter? ~

...pigtail that merely routs the 3 wire nema 20 to a nema 15. I only post this because I am 100% sure that we have a lot of 20 amp MFPs plugged into what looks like a nema 20 amp outlet but only the outlet was changed. You are probably not going to have to deal with any building fires. Emujo

Yes, pigtail adapter, nothing really built in to change the electrical capacity. Kinda like you mentioned about twisting the prong, same thing.

Like I said, back in the day I could have had a nice side income selling adapters with the way our company did things as the reps choked on their coffee when they realized they couldn't plug in the machine. It happened at least once a week. Fun times. I would just shake my head and laugh on the inside. Would the cheap adapters cause fires? Who knows, but I'm sure to get the sale the reps could care less at the time. There were plenty of lost sales due to the lack of homework by the reps. Serves them right. Ya gotta learn the hard way sometimes!

Site Surveys have gotten better, but they are only as good as the person filling out the information. Leave that part to a customer, or a sales rep and they are pretty much another useless document you can't trust.