C552 OCR Issue

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  • afterhours
    Trusted Tech

    100+ Posts
    • Mar 2017
    • 152
    #1

    C552 OCR Issue

    Hello all,

    I have a c552 in the field that may have had a surge. Long story short we had to do a nv ram recover. The tech forgot to switch the softswitches that keep you from reseting your meter/all data. Now we have lost all of our ocr license info. We have the machine running perfect but the customer paid to have the ocr upgrade but we do not have the license code to activate. Does anyone know if there is a way to get this without having to go through Konica Minolta?


    Thank you
    Im a Loser Baby!!!
    Tags: None
    • emujo2
      Service Manager

      1,000+ Posts
      • Mar 2017
      • 1580
      #2
      Re: C552 OCR Issue

      I'm pretty sure you will need to go through KM to get the initialization code. Do you have a copy of the original token code? PM me with the s/n and I'll see if it shows up on the LMS system for you. Emujo

        Comment

        • mitchl
          Senior Tech

          Site Contributor
          500+ Posts
          • Apr 2007
          • 501
          #3
          Re: C552 OCR Issue

          Originally posted by emujo2
          I'm pretty sure you will need to go through KM to get the initialization code. Do you have a copy of the original token code? PM me with the s/n and I'll see if it shows up on the LMS system for you. Emujo
          Hi Emujo, I have the same situation, had a NVRAM melt down on a C552 thats only used for scanning and searchable PDF and now need a token code to revpair the feature. Heres the serial number A0P00110037, can you run it through the LMS and see what comes up please?

            Comment

            • emujo2
              Service Manager

              1,000+ Posts
              • Mar 2017
              • 1580
              #4
              Re: C552 OCR Issue

              Either you are missing a number or there has never been anything registered for this. Emujo

                Comment

                • mitchl
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Apr 2007
                  • 501
                  #5
                  Re: C552 OCR Issue

                  Originally posted by emujo2
                  Either you are missing a number or there has never been anything registered for this. Emujo
                  I bought the LK-105 online and my tech set up the machine so its very possible that KMBS has zero record of it. With a token code theres no reason to contact the LMS am I correct?

                    Comment

                    • emujo2
                      Service Manager

                      1,000+ Posts
                      • Mar 2017
                      • 1580
                      #6
                      Re: C552 OCR Issue

                      I don't believe you need KM username/password to install a LK, but the token code must be used to generate the license code and this can only come from the LMS server. Possibly on the older 3x5 card with the token printed on it, it gave you a link to the LMS server. Newer devices can activate the LK by entering the token code in SM or through PSWC. The MFP contacts the LMS server and self installs the license code (30 digit code). Emujo

                        Comment

                        • mitchl
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Apr 2007
                          • 501
                          #7
                          Re: C552 OCR Issue

                          Originally posted by emujo2
                          I don't believe you need KM username/password to install a LK, but the token code must be used to generate the license code and this can only come from the LMS server. Possibly on the older 3x5 card with the token printed on it, it gave you a link to the LMS server. Newer devices can activate the LK by entering the token code in SM or through PSWC. The MFP contacts the LMS server and self installs the license code (30 digit code). Emujo
                          Made it past that now I need the machine and type info for a C552 with first 4 digits of serial A0P0, any idea what the machine and type info would be. I have a chart for the 4 series but not C552's? The machine thinks it has generic FW in it.

                            Comment

                            • emujo2
                              Service Manager

                              1,000+ Posts
                              • Mar 2017
                              • 1580
                              #8
                              Re: C552 OCR Issue

                              If you mean when you print a config sheet you get a page that says generic, then this is softswitch 10, needs to be set at HEX02. If you have loaded the incorrect firmware you should be getting an error code. Emujo

                                Comment

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