This is odd, here's what I've done: Blew the dust off the drum motors encoders and sensors. Then I ran 50 pages from tray one
on 20lb paper. That came out fine. The customer sent a print job over that ran from the by pass tray with 210gm2 paper. It erred out
after 6 pages. Saw in a bulletin where it could be the drum. Swapped the cyan and magenta drums and the problem followed with
a C-2212 code pointing to the magenta drum. Replace the cyan drum with a new drum in the original drum position. Ran the programs
for auto gradation and auto color registration. Ran the same paper from the by pass as a copy job it ran all 50 without a code.
The customer sent he job again and it errored out after 7 pages.
Swapped it with magenta same result C-2212. Swapped that drum with the black and it seems OK. At least the customer will meet his
deadline.
I just sold him this machine and he's been running it for about three days without a hitch until this code popped up.
The new drum was a DU102C. That drum was also mentioned in the bulletin. I have checked the firmware and it is up to date.
I have a feeling as soon as he gets a job for black it will error out again.
So WTF is going on here? This just seems weird to me.
Thanks
DR
on 20lb paper. That came out fine. The customer sent a print job over that ran from the by pass tray with 210gm2 paper. It erred out
after 6 pages. Saw in a bulletin where it could be the drum. Swapped the cyan and magenta drums and the problem followed with
a C-2212 code pointing to the magenta drum. Replace the cyan drum with a new drum in the original drum position. Ran the programs
for auto gradation and auto color registration. Ran the same paper from the by pass as a copy job it ran all 50 without a code.
The customer sent he job again and it errored out after 7 pages.
Swapped it with magenta same result C-2212. Swapped that drum with the black and it seems OK. At least the customer will meet his
deadline.
I just sold him this machine and he's been running it for about three days without a hitch until this code popped up.
The new drum was a DU102C. That drum was also mentioned in the bulletin. I have checked the firmware and it is up to date.
I have a feeling as soon as he gets a job for black it will error out again.
So WTF is going on here? This just seems weird to me.
Thanks
DR