bizhub C6000L - C-0101 & dog ear

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  • jr84
    Technician
    • Aug 2010
    • 17
    #1

    [Error Code] bizhub C6000L - C-0101 & dog ear

    Hi,

    We have a customer with a C6000L that keeps having a C-0101 error. The printer warms up and can run the adjustments (gamma adj, transfer belt & toner refresh, etc) fine. It only errors when you try to feed paper or print from any trays. I can get the printer to work for a few days, but then it seems to start dog earring then errors again. The paper can stop anywhere from the tray to the transfer belt.

    So far I've changed the M41 motor, the PRCB, & checked all the waste pipes. The ADU conveyance seems ok, the paper feed assy seems ok, the fuser turns ok, the belt, drums & dev's seem ok as well. I'm kind of running out of ideas...

    It seems to be a mechanical issue, like something is binding up maybe? But then it can run all the adjustments ok and will work for a while.
    Tags: 0101, c6000l, dog ear, error, service
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: bizhub C6000L - C-0101 & dog ear

      Originally posted by jr84
      Hi,

      We have a customer with a C6000L that keeps having a C-0101 error. The printer warms up and can run the adjustments (gamma adj, transfer belt & toner refresh, etc) fine. It only errors when you try to feed paper or print from any trays. I can get the printer to work for a few days, but then it seems to start dog earring then errors again. The paper can stop anywhere from the tray to the transfer belt.

      So far I've changed the M41 motor, the PRCB, & checked all the waste pipes. The ADU conveyance seems ok, the paper feed assy seems ok, the fuser turns ok, the belt, drums & dev's seem ok as well. I'm kind of running out of ideas...

      It seems to be a mechanical issue, like something is binding up maybe? But then it can run all the adjustments ok and will work for a while.
      do a stop test..during feed and transfer.... something is blocking the path.... where does it dogear? rear or front side? the the paper path in that section of the unit

        Comment

        • Koniska
          Junior Member
          • Dec 2007
          • 6
          #3
          Re: bizhub C6000L - C-0101 & dog ear

          Hi,

          Check the conveyance clutch/1 CL13 and also all ADU clutches

            Comment

            • tulintron
              Senior Tech

              Site Contributor
              500+ Posts
              • Jul 2014
              • 651
              #4
              Re: bizhub C6000L - C-0101 & dog ear

              Originally posted by jr84
              Hi,

              We have a customer with a C6000L that keeps having a C-0101 error. The printer warms up and can run the adjustments (gamma adj, transfer belt & toner refresh, etc) fine. It only errors when you try to feed paper or print from any trays. I can get the printer to work for a few days, but then it seems to start dog earring then errors again. The paper can stop anywhere from the tray to the transfer belt.

              So far I've changed the M41 motor, the PRCB, & checked all the waste pipes. The ADU conveyance seems ok, the paper feed assy seems ok, the fuser turns ok, the belt, drums & dev's seem ok as well. I'm kind of running out of ideas...

              It seems to be a mechanical issue, like something is binding up maybe? But then it can run all the adjustments ok and will work for a while.
              Apologies to everyone for resurrecting a topic, but I'm having the same problem on a C7000.

              J-9401, CO101. Motor dragging when loading paper or turning paper in duplex.


              At times, it works normally. In others, it presents the problem.


              changed parts
              PRCB, Paper Feed Motor (M41), ADU Clutches, Duplex.


              Firmware Updates. V40.


              Please, any help is welcome. Thank you
              https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

                Comment

                • Rohullah
                  Technician
                  • Sep 2019
                  • 37
                  #5
                  Re: bizhub C6000L - C-0101 & dog ear

                  Originally posted by jr84
                  Hi

                  We have a customer with a C6000L that keeps having a C-0101 error. The printer warms up and can run the adjustments (gamma adj, transfer belt & toner refresh, etc) fine. It only errors when you try to feed paper or print from any trays. I can get the printer to work for a few days, but then it seems to start dog earring then errors again. The paper can stop anywhere from the tray to the transfer belt.

                  So far I've changed the M41 motor, the PRCB, & checked all the waste pipes. The ADU conveyance seems ok, the paper feed assy seems ok, the fuser turns ok, the belt, drums & dev's seem ok as well. I'm kind of running out of ideas...

                  It seems to be a mechanical issue, like something is binding up maybe? But then it can run all the adjustments ok and will work for a while.
                  Hi guys
                  I have the same problem with c6500, anyone can help?

                    Comment

                    • raplma
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Mar 2017
                      • 140
                      #6
                      Re: bizhub C6000L - C-0101 & dog ear

                      FYI
                      Just had a C-0101 on our c7000 this morning.
                      I/O showed that the motor was working fine.
                      For us giving the whole ADU a thorough clean, and changing clutch 18 solved the problem.
                      By the sounds of it we had it easy, the main difference for us was that the paper wasn't dog earing, simply stopping in the ADU at roller/ 4 and throwing the C-0101
                      Good luck
                      Mark

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