Bizhub C227 paper detection problem

[Bix]

Hi, I have a strange problem with a C227.


This is a new MFP, installed a few days ago. When the customer inserts the card, he detects the A4 size (first tray). If you open and close the tray, MFP recognize A5. The guides are well positioned.


In the settings I wanted to force the A4. I did "change tray settings" but it keep changing to A5. Is there a way to disable automatic recognition and force the A4?

[Gaffers01]

Re: Bizhub C227 paper detection problem

They probably had a paper jam and there is paper stuck behind the tray.

I don't think you can override the automatic tray size on those machines.

[Vikingrepairguy]

Re: Bizhub C227 paper detection problem

The c227 and 227 have known paper detection issues, there are a few bulletins out for it, just a really crappy design as far as the size detection goes.

[CraigW]

Re: Bizhub C227 paper detection problem

^^^ Even with mods.....

[T_foot2]

Re: Bizhub C227 paper detection problem

Look for this in the knowlege area

Relevance: 87
ID: KBA00029242
Related Products: bizhub C287, bizhub 287, bizhub 367, bizhub C227, bizhub 227,

[Bix]

Re: Bizhub C227 paper detection problem

Found solution for the problem.


Behind the first tray there is a piece that moves. If the customer bangs too hard, it moves for some reason.


The solutions found are two:
1) Tell the customer must not beat, which is difficult to understand in big offices.
2) Put an adhesive tape to lock that sensor.

[CraigW]

Re: Bizhub C227 paper detection problem

Is it located on the tray itself ??

Or, at the rear of machine ?

[Bix]

Re: Bizhub C227 paper detection problem

It is a tongue located at the back of the tray.

tray227.jpg

[CraigW]

Re: Bizhub C227 paper detection problem

^^^ Thanks for the info and photo !!