Bizhub 454e will not connect to web interface

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  • pjr60
    Junior Member
    • Oct 2013
    • 7

    [Misc] Bizhub 454e will not connect to web interface

    After a factory reset the web interface worked for little over a day. After about a day and a half the interface quit working. I can PING the Machine and print to the machines but no web interface.This happened to two machines
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: Bizhub 454e will not connect to web interface

    Originally posted by pjr60
    After a factory reset the web interface worked for little over a day. After about a day and a half the interface quit working. I can PING the Machine and print to the machines but no web interface.This happened to two machines
    check settings on RUI... sounds like an address has changed

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    • qbert69
      Service Manager

      1,000+ Posts
      • Mar 2013
      • 1152

      #3
      Re: Bizhub 454e will not connect to web interface

      Excellent Question! I am glad you are posting on a Konica-Minolta machine as our business just was bought out by a Konica-Minolta dealer which has purged and is purging Ricoh/Savin from our customers of which we can no longer support with firmware & parts.

      To your issue now. We had put some 4 Series KMBS machines in a local newspaper office and had one, a black & white machine, which if I remember correctly exhibited the very same issue you are having. Long story short, the hard drive needed replacing, since I could ping the machine but not access the web interface. So to remedy, you'll have to replace hard disk drive, reload movie data firmware & system firmware and redo system settings--these should be able to be copied via thumbdrive from another 4 series machine on your local area network. If you're not a KMBS technician I highly recommend contacting one for support as this is not exactly a simple or straightforward issue as just replacing the hard drive. If it was a Ricoh/Savin, it would be as simple as replacing the hard drive, reformatting & setting system settings. Not so with KMBS. This is where if you are an end user it is extremely beneficial to have a service contract as it takes care of issues such as this without muss or fuss.

      Cheers!

      REACH FOR THE STARS!!!
      Konica Minolta Planetariums!
      https://www.konicaminolta.com/planet...gma/index.html

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