C360 hang up/Freeze

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  • inutelkamo
    Trusted Tech

    100+ Posts
    • Jul 2011
    • 143

    C360 hang up/Freeze

    Hi,

    I have this C360 which is around 3-4 months old, which freezes usually after sleep mode.
    Or when turning on. however i notice some issue which keeps me bugling.
    Freeze and hang up usually happens at afternoon. weird? yahh me to find it weird.

    What i did,
    Update firmware
    Replace memory module
    Check HDD - 100% Life
    Soon to test MFPB.

    Any thoughts? Comments and suggestions are very welcome.

    TIA!
  • Max
    Senior Tech

    500+ Posts
    • Oct 2011
    • 526

    #2
    Re: C360 hang up/Freeze

    I believe those boxes are a lot older than 3-4 monts. More like 7 years plus. Try factory reset or different HD. Turn off sleep mode?

    Comment

    • aleksander
      Trusted Tech

      250+ Posts
      • Jan 2010
      • 378

      #3
      Re: C360 hang up/Freeze

      Update the firmware

      Sent from my Lenovo K53a48 using Tapatalk

      Comment

      • muhammadreza
        Lerner

        Site Contributor
        • Aug 2012
        • 39

        #4
        Re: C360 hang up/Freeze

        change HDD. After change HDD you have to do logical and physical format. when its done machine will be Ok.

        Comment

        • Bix
          Service Manager

          1,000+ Posts
          • Apr 2018
          • 1421

          #5
          Re: C360 hang up/Freeze

          I think it's an energy saving problem.


          Sometimes it is too invasive

          Comment

          • inutelkamo
            Trusted Tech

            100+ Posts
            • Jul 2011
            • 143

            #6
            Re: C360 hang up/Freeze

            Noted guys!

            Yep! could be older than 4 months in the stock room!
            I have already advise machine for pull out so i can work on it full time.

            Noted those advises, well give an update!

            Comment

            • Bix
              Service Manager

              1,000+ Posts
              • Apr 2018
              • 1421

              #7
              Re: C360 hang up/Freeze

              Hi, I'll give you some skills that solved similar problems:
              1. Service Mode> System 1> Sleep on / off choice setting> Permit.
              2. Enter the administrator menu.
              3. Choose menu number 1 "System Settings".
              4. Choose "Power Supply / Power Save".


              Now you have to set this up:
              - Low consumption settings: as you want (I suggest you stay high).
              - Pause mode: no.
              - Activate energy saving: normal.
              - Power consumption in pause mode: active.


              5. Weekly timer setting: set to ON.
              - Select on Pause.
              - Set the weekly timer OFF.


              Some names of the menu may be slightly different, however similar to what I wrote.

              Let me know!

              Comment

              • inutelkamo
                Trusted Tech

                100+ Posts
                • Jul 2011
                • 143

                #8
                Re: C360 hang up/Freeze

                UPDATE!
                UPDATE!
                UPDATE!

                machine was pulled out from client to be observed in the office.

                Yesterday: Working fine!
                Today: Upon turning ON this morning, it did hang up in the Logo.

                So decided to test MFPB.
                Installing new mfpb requires new Firmware right?
                how ever upon plugging the USB with firmware, it did turn on until the beep(Hour Glass), then screen blacks out..
                Blue and red light on the scanner, and red light on the start button..

                any thoughts?
                any proper procedure in replacing mfpb? i did lost my service manual. Do it need some like nvram back up before replacing?
                could be a HDD issue since HDD is required during firmware update?
                or it could be SSD issue?

                Thoughts are very much welcome.

                Comment

                • mdtrinh
                  Technician

                  50+ Posts
                  • Aug 2010
                  • 68

                  #9
                  Re: C360 hang up/Freeze

                  Originally posted by inutelkamo
                  UPDATE!
                  UPDATE!
                  UPDATE!

                  machine was pulled out from client to be observed in the office.

                  Yesterday: Working fine!
                  Today: Upon turning ON this morning, it did hang up in the Logo.

                  So decided to test MFPB.
                  Installing new mfpb requires new Firmware right?
                  how ever upon plugging the USB with firmware, it did turn on until the beep(Hour Glass), then screen blacks out..
                  Blue and red light on the scanner, and red light on the start button..

                  any thoughts?
                  any proper procedure in replacing mfpb? i did lost my service manual. Do it need some like nvram back up before replacing?
                  could be a HDD issue since HDD is required during firmware update?
                  or it could be SSD issue?

                  Thoughts are very much welcome.
                  Try NVRAM, it worked for me.
                  Hope this help

                  Comment

                  • docdot69
                    Technician
                    • May 2016
                    • 53

                    #10
                    Re: C360 hang up/Freeze

                    did you checked the cable plugged into monitor? try to re-plug it. i know it sound silly, but usually when users rotate monitor or grab it from the right side, the cable get loose and may not stick properly. just try it before mfpb.

                    Comment

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