[Misc] Multiple models stop receiving print data on large jobs

[stevena86]

[guitar9199]

Re: Multiple models stop receiving print data on large jobs

Give this a shot...see if it helps.

Specifying the Time-out Time by Interface

[qbert69]

Re: Multiple models stop receiving print data on large jobs

What is the file format? PDF?...If it's hanging like this, it sounds like a memory buffer processing error!!! If it's a PDF file which hasn't been "flattened" and is too complex to spool, sometimes timeouts and/or errors occur. If it is not a simplified flattened PDF, you can simplify it by printing to Bullzip PDF printer and then once generated try again to print to your Konica-minolta.

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[tsbservice]

Re: Multiple models stop receiving print data on large jobs

You can try to capture data in Service mode System 2 in order to analyze cause of print data error or something like that.

[bsm2]

Re: Multiple models stop receiving print data on large jobs

What print driver? Is it setup correctly? Printing port etc...... Did you try a different driver?

[FixStuff]

Re: Multiple models stop receiving print data on large jobs

I had a similar situation with customers who print large jobs. It turned out to be the SSD Board on the 4e series. As was explained to me, when a machine is in a poor electrical environment the SSD board will start to fail. If they have a power filter you might see the number of surges is maxed out. This really only affects customers who print large jobs. Other customers who print normal to low volume seem unaffected.

On my machines I initialized, formatted both SSD/HDD, replaced MFP/Ram/HDD. Played with network speed, every print driver setting, network cable. Customer changed machine to different router, different IP. Ultimately it was the SSD. I haven't experienced this on an 8 series machine yet, but from what I understand an eMMc is just like an SSD board. Good luck.

[Bix]

Re: Multiple models stop receiving print data on large jobs

It has happened to us so many times. The real problem is the conflict between machine firmware and driver version. Make sure neither is too old.


In addition, by setting "work" and not "quality" in the prerogative, the printer goes faster.

[qbert69]

Re: Multiple models stop receiving print data on large jobs

It has happened to us so many times. The real problem is the conflict between machine firmware and driver version. Make sure neither is too old.


In addition, by setting "work" and not "quality" in the prerogative, the printer goes faster.

Quality should be done on the frontend, not the backend. Don't try to make the machine extrapolate something that isn't there or doesn't need to be there!!! In other words, simplify your document as much as possible! Flatten your PDF's. Don't make your image resolutions any higher than necessary. 200 to 300 dpi for graphics is plenty high enough quality in the original for most print situations.

Good Luck!

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[FixStuff]

Re: Multiple models stop receiving print data on large jobs

You didn't mention which firmware you were using. I usually assume someone is at the latest base firmware. If not, C558 firmware G00-U8 has a line in the pdf notes that reads:

49. While executing a large print job, MFP might freeze sometimes.