Bizhub C287 - Print Spooler stuck when sending pdf file

[gavrielx]

Hello friends,

my customer has a problem which repeats itself a lot when someone on his netowork send pdf file to the share printer
the spooler stuck and no one can print after him.
the printer does not seem to be reciving any data at all.
the same server also has a Lexmark printer that works fine.

Does anyone have an idea how to solve or access such a problem?

I would appreciate your assistance,

Model: Bizhub C287
Function Version 4.1 (latest firmware)
os: Windows server 2012 R2
Driver version: 9.1.1.16

[Bix]

Re: Bizhub C287 - Print Spooler stuck when sending pdf file

Hello, are the pdf files very heavy?


Do the reception LEDs flash?

[guitar9199]

Re: Bizhub C287 - Print Spooler stuck when sending pdf file

Back to basics... Make sure their using a TCP/IP port, and not a WSD port.

Also, try un-checking the SNMP Status box under "Configure Port" in the Printer Properties>Ports tab. See if that makes any difference.

[gavrielx]

Re: Bizhub C287 - Print Spooler stuck when sending pdf file

Tanks for the reply,
pdf size is 1-5MB,
Led was not flashing,
driver use tcp\ip port
snmp in the driver turn off.
Still the same problem.
i check in the system event and i see an error:

Event ID : 372 Print Service.
Someone has a clue what can make it happen?

Tanks in adv.