B554e no toner on page

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  • rrrohan
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2011
    • 1971

    B554e no toner on page

    B554e prints nothing, copies nothing.

    Drum and Dev changed as were due. no change.

    Drum confirmed to rotate.
    Stop mid print and no image on Drum

    Load checked Laser (Print Head) and it spins up, so think thats fine.

    Get no C codes just P codes due to failed stabilisation.

    Im thinking either Print head or HV Board

    Under time pressure to solve this, im thinking the HV Board, do you concur

    thanks?
  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 13049

    #2
    Re: B554e no toner on page

    Originally posted by rrrohan
    B554e prints nothing, copies nothing.

    Drum and Dev changed as were due. no change.

    Drum confirmed to rotate.
    Stop mid print and no image on Drum

    Load checked Laser (Print Head) and it spins up, so think thats fine.

    Get no C codes just P codes due to failed stabilisation.

    Im thinking either Print head or HV Board

    Under time pressure to solve this, im thinking the HV Board, do you concur

    thanks?
    If you had the transfer belt out I would make sure it is installed correctly.
    Also check that there isn't something physically blocking the printhead.
    HV board, as you stated, could also be the culprit.

    Comment

    • allan
      RTFM!!

      5,000+ Posts
      • Apr 2010
      • 5445

      #3
      Re: B554e no toner on page

      no data to the print head does this on some KM machines
      Whatever

      Comment

      • Zesti
        Trusted Tech

        250+ Posts
        • Jun 2009
        • 308

        #4
        Re: B554e no toner on page

        I hope you have re-seated HV and PH connectors already. If no result, try changing 1 by 1.
        No data to PH is Worst case.

        Comment

        • Zesti
          Trusted Tech

          250+ Posts
          • Jun 2009
          • 308

          #5
          Re: B554e no toner on page

          I hope you have re-seated HV and PH connectors already. If no result, try changing 1 by 1.
          No data to PH is Worst case.

          Comment

          • rrrohan
            Service Manager

            Site Contributor
            1,000+ Posts
            • Sep 2011
            • 1971

            #6
            Re: B554e no toner on page

            Ended up being the high voltage board

            Comment

            • CraigW
              Trusted Tech

              Site Contributor
              250+ Posts
              • Dec 2010
              • 417

              #7
              Re: B554e no toner on page

              Thanks for update....

              Comment

              • JR2ALTA
                Service Manager

                Site Contributor
                1,000+ Posts
                • Feb 2010
                • 2017

                #8
                Re: B554e no toner on page

                In my experience a bad HV board causes washed out prints not completely blank. So good to know, thanks.

                Comment

                • rrrohan
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1971

                  #9
                  Re: B554e no toner on page

                  sometimes they just epicly fail and dont function at all i guess *shrugs*

                  hopefully it helps the next guy

                  Comment

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