[Misc] Bizhub c454e can not access web browser

[bratpit]

Hello i have a problem. My konica bizhub c454e can not access web browser. I tried several web browsers: chrome, firefox & IE. And also did a clear network data and problem still occurs. The machine CAN print, scan not working and cant access web browser. I also check other router to eliminate network and still no good. Help!

Print over network - OK
PING - OK
Scan - not working
Access over browser - not working (blank page, waiting to answer from eg. 192.168.0.77 - this is IP my c454e. Computer IP is 192.168.0.122, router IP - 192.168.0.100.

HTTP server on c454e is ON.

Any suggestions please?

[allan]

Re: Bizhub c454e can not access web browser

Firmware updated?
Try changing IP's or omitting the router.

[Phil B.]

Re: Bizhub c454e can not access web browser

Hello i have a problem. My konica bizhub c454e can not access web browser. I tried several web browsers: chrome, firefox & IE. And also did a clear network data and problem still occurs. The machine CAN print, scan not working and cant access web browser. I also check other router to eliminate network and still no good. Help!

Print over network - OK
PING - OK
Scan - not working
Access over browser - not working (blank page, waiting to answer from eg. 192.168.0.77 - this is IP my c454e. Computer IP is 192.168.0.122, router IP - 192.168.0.100.

HTTP server on c454e is ON.

Any suggestions please?

1) Scan to what?
Local server?
Email? **note known issues with S2E on win10/7 SMB issues - pretty sure on win server
USB?
Workstation?
2) If server: what OS version? Workstation: same.
3) Does error log show anything related?

Do they have an IT dept?

[bratpit]

Re: Bizhub c454e can not access web browser

I changed the IP address and the problem is still there.

The firmware was not updated. Is it newer than the ones I have uploaded?

2019-02-09 17.25.05_resize.jpg2019-02-09 17.24.55_resize.jpg2019-02-09 17.24.51_resize.jpg

[bsm2]

Re: Bizhub c454e can not access web browser

try changing to https

[bratpit]

Re: Bizhub c454e can not access web browser

1) Scan to what?
Local server?
Email? **note known issues with S2E on win10/7 SMB issues - pretty sure on win server
USB?
Workstation?
2) If server: what OS version? Workstation: same.
3) Does error log show anything related?

Do they have an IT dept?

1. Scan to local computer.
2. OS on computer is windows 10.
3. How to check error log?

[Phil B.]

Re: Bizhub c454e can not access web browser

1. Scan to local computer.
2. OS on computer is windows 10.
3. How to check error log?

From service mode.
Do you know how?

Sent from my SM-G960U using Tapatalk

[Copier Addict]

Re: Bizhub c454e can not access web browser

There is a setting in admin mode that allows PSWC

[bratpit]

Re: Bizhub c454e can not access web browser

From service mode.
Do you know how?

Sent from my SM-G960U using Tapatalk

I do not know. How can I view the logs?

[tsbservice]

Re: Bizhub c454e can not access web browser

There is a setting in admin mode that allows PSWC

I would say that also, but in that case OP stated that cannot scan so I'm thinking about HDD.
Check in SM or admin mode that HDD isn't Unset or failed.

[bratpit]

Re: Bizhub c454e can not access web browser

There is a setting in admin mode that allows PSWC

PSWC in settings is ON.

[bratpit]

Re: Bizhub c454e can not access web browser

I would say that also, but in that case OP stated that cannot scan so I'm thinking about HDD.
Check in SM or admin mode that HDD isn't Unset or failed.

In SM HDD is not installed.

[tsbservice]

Re: Bizhub c454e can not access web browser

Then go and set HDD in service mode. You may need to format it, movie data, FW etc.
Best case it will work once machine recognized it.

[bratpit]

Re: Bizhub c454e can not access web browser

Then go and set HDD in service mode. You may need to format it, movie data, FW etc.
Best case it will work once machine recognized it.

It looks like I do not have a hard drive installed.

[allan]

Re: Bizhub c454e can not access web browser

It looks like I do not have a hard drive installed.

So not HDD in the machine? Mmm wonder where it went.