Re: Inexplicable Horizontal Lines: Colour Specific *Solved* (maybe?)
Hey folks, had a different tech come in yesterday, give the machine an entire physical and psychological exam. Fixed a bunch of un-related issues, but most importantly, as far as I can tell solved our issue with the spot colours!
Don't ask me how, but somewhere in the profiles of custom or adjusted spots, something had gotten corrupted. We did a "delete all" in essence of any spot colour cluster that was not factory-default, and it cleared up the issue.
I have no idea why it was exclusively affecting instances of magenta and yellow toner with darker borders, but we've run a few test prints since and had no issues. Obviously it's a bit too early to call it 100% fixed, since it was sporadic at the best of times, but if anyone ends up seeing something like this on another machine, probable solution is spot colour grumpiness!
Hey folks, had a different tech come in yesterday, give the machine an entire physical and psychological exam. Fixed a bunch of un-related issues, but most importantly, as far as I can tell solved our issue with the spot colours!
Don't ask me how, but somewhere in the profiles of custom or adjusted spots, something had gotten corrupted. We did a "delete all" in essence of any spot colour cluster that was not factory-default, and it cleared up the issue.
I have no idea why it was exclusively affecting instances of magenta and yellow toner with darker borders, but we've run a few test prints since and had no issues. Obviously it's a bit too early to call it 100% fixed, since it was sporadic at the best of times, but if anyone ends up seeing something like this on another machine, probable solution is spot colour grumpiness!
Comment