C227 / +227 duplex noise

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • flippinsweet
    Technician
    • Oct 2013
    • 34
    #1

    C227 / +227 duplex noise

    Having an issue with a +227, the develop equivalent of the c227. Customer has complained that the machine is too noisy when duplexing, I installed the recommended firmware 'GGD-84' which solved the noise issue but also threw up a C9401 scanner code. Spoke to develop and they said to install the latest 'GC2-W4' firmware which I did and this solved the scanner error code but the noise / speed of the duplex went back to how it was originally.

    Develop are looking into it at the minute but I'm just wondering if anyone else has had this issue or knows any other way to lower the duplex speed?

    Thanks
    Tags: develop, duplex, firmware, issue, noise
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: C227 / +227 duplex noise

      Are you sure that noise is gone when lowering duplex speed. This just isn't sound right, to solve one issue with another (downgrading machine specs) 😒
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • flippinsweet
          Technician
          • Oct 2013
          • 34
          #3
          Re: C227 / +227 duplex noise

          Yea they brought out a bulletin because there were quite a few reports of customers complaining about the noise on switch back. They started lubricating it but had to bring a firmware out to slow it down.

          Once I loaded the firmware the customer was much happier with the noise and wasn't too bothered about the drop in speed, though I could only get it to print with the scanner section disabled because of the 9401 error!

          They compared the noise to other models and there wasn't much difference -

          +227 Noise.jpg

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: C227 / +227 duplex noise

              I think your machine has new style CCD and needs newer than XXX-84 Firmwares to resolves firmware mismatch giving C9401.
              Besides of that, it's recomended to install firmware version G00-84, prior to installing special firmware version GGD-84.
              Late will try to dig deeper.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • flippinsweet
                  Technician
                  • Oct 2013
                  • 34
                  #5
                  Re: C227 / +227 duplex noise

                  Thanks for the advice think it is to do with it having a new CCD, tried the firmware on a 227 in our office and It's doing the same thing.

                  Called develop today and they said they'd have to contact Japan about it because they haven't heard anything back from Germany, and that it's unlikely they'll do anything because It's not a common problem they're having? Not really sure where to go from here apart from a pair of ear muffs?

                    Comment

                    • arahael
                      Technician

                      Site Contributor
                      50+ Posts
                      • Mar 2013
                      • 96
                      #6
                      Re: C227 / +227 duplex noise

                      Do error clear

                        Comment

                        • flippinsweet
                          Technician
                          • Oct 2013
                          • 34
                          #7
                          Re: C227 / +227 duplex noise

                          Found how to resolve this issue now - First load the latest W4 firmware then turn on Dip switch 52 in service mode.

                          This makes the duplex much less noisy but does reduce the speed so only turn on if noise is an issue.

                            Comment

                            • B0265
                              Senior Tech

                              500+ Posts
                              • Jan 2007
                              • 718
                              #8
                              Re: C227 / +227 duplex noise

                              Originally posted by flippinsweet
                              Found how to resolve this issue now - First load the latest W4 firmware then turn on Dip switch 52 in service mode.

                              This makes the duplex much less noisy but does reduce the speed so only turn on if noise is an issue.
                              Is that Engine FW DipSW 52?

                                Comment

                                • flippinsweet
                                  Technician
                                  • Oct 2013
                                  • 34
                                  #9
                                  Re: C227 / +227 duplex noise

                                  Originally posted by B0265
                                  Is that Engine FW DipSW 52?
                                  Yep that's the one - in enhanced security mode

                                    Comment

                                    • B0265
                                      Senior Tech

                                      500+ Posts
                                      • Jan 2007
                                      • 718
                                      #10
                                      Re: C227 / +227 duplex noise

                                      I did turn on SW 52 in a C227 with fw ver GC1-W4 but I didn't notice any differnce in speed or noise.

                                        Comment

                                        • flippinsweet
                                          Technician
                                          • Oct 2013
                                          • 34
                                          #11
                                          Re: C227 / +227 duplex noise

                                          Originally posted by B0265
                                          I did turn on SW 52 in a C227 with fw ver GC1-W4 but I didn't notice any differnce in speed or noise.

                                          I've tried it on 2 machines with GC2-W4 firmware and both worked for me. Make sure to set software switch 25 to B0 after loading firmware then reboot machine, after that go into enhanced security to select dip switch 52 then reboot afterwards. The switch back on duplex should be noticeably slower and quieter.

                                            Comment

                                            • B0265
                                              Senior Tech

                                              500+ Posts
                                              • Jan 2007
                                              • 718
                                              #12
                                              Re: C227 / +227 duplex noise

                                              Originally posted by flippinsweet
                                              I've tried it on 2 machines with GC2-W4 firmware and both worked for me. Make sure to set software switch 25 to B0 after loading firmware then reboot machine, after that go into enhanced security to select dip switch 52 then reboot afterwards. The switch back on duplex should be noticeably slower and quieter.
                                              Now I have tried also with FW ver GC2-W4/function ver 4.2 on a C227, but I still can't notice any effect by Engine fw dipsw 52. I don't know what the problem is.

                                                Comment

                                                • bogdanchr
                                                  Junior Member
                                                  • Jul 2019
                                                  • 4
                                                  #13
                                                  Re: C227 / +227 duplex noise

                                                  Did you shutdown and restart the machine after dipsw52?




                                                  Originally posted by B0265
                                                  Now I have tried also with FW ver GC2-W4/function ver 4.2 on a C227, but I still can't notice any effect by Engine fw dipsw 52. I don't know what the problem is.

                                                    Comment

                                                    • B0265
                                                      Senior Tech

                                                      500+ Posts
                                                      • Jan 2007
                                                      • 718
                                                      #14
                                                      Re: C227 / +227 duplex noise

                                                      Originally posted by bogdanchr
                                                      Did you shutdown and restart the machine after dipsw52?
                                                      No, but I have done that now and it works!

                                                        Comment

                                                        Previous template Next
                                                        Working...