Copyright Error Message when Copying a document the customer has rights too

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  • guitar9199
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2016
    • 1100

    #16
    Re: Copyright Error Message when Copying a document the customer has rights too

    If you take a look at the face of checks or newer bills, you'll notice some small "orange" boxes scattered in a random pattern on the document. When a copier sees those, it triggers the "Counterfeit Protection" and you'll wind up with a black page. I did some experimenting on a Ricoh copier last year, (don't hold me to these EXACT numbers) and if you reduce it to 74%, or enlarge to 126%, the document will copy just fine.

    This was JUST for copies... I never thought to try simply scanning to a PDF, and then printing that. It's not a bad suggestion. I'd give that a shot and see what happens.

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    • emujo2
      Service Manager

      1,000+ Posts
      • Mar 2017
      • 1579

      #17
      Re: Copyright Error Message when Copying a document the customer has rights too

      Scanning the same type of protected documents will produce the same results...MFP will stop the scan with a please check your documents message. This is to prevent a user from using the high quality scanning to get a job to a printer w/o this type of security software built in.

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